Marcus Loya
L P
Whittier,CA
Summary
Accomplished leader with a proven track record at W.W. Grainger Industrial Supply, excelling in project management and client service. Skilled in building relationships and enhancing communication, I've driven team success and exceeded sales targets. Expert in streamlining operations and achieving significant customer satisfaction through strategic planning and team motivation.
Overview
36
36
years of professional experience
Work History
Owner
Loya Limosuine And Transportation Service
06.2012 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
Inside Sales Manager
W.W. Grainger Industrial Supply
02.1996 - 06.2012
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.
- Managed [Number] sales specialists by coaching on effective sales techniques, monitoring performance and offering helpful feedback.
- Managed a high-performing inside sales team to exceed company targets and quotas consistently.
- Mentored junior team members on best practices for inside sales techniques, fostering a culture of continuous improvement within the department.
- Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
- Evaluated and optimized sales scripts to maintain relevance in response to market changes, resulting in a higher conversion rate.
Senior Maintenance Mechanic
Home Depot
09.1994 - 02.1996
- Managed contractors during facility expansions and renovations, ensuring compliance with safety regulations and project specifications.
- Served as internal consultant for upgrades and modifications on existing machinery, extending their useful life.
- Successfully completed multiple projects on time and within budget by utilizing strong project management skills.
- Collaborated with production teams to optimize equipment performance, minimizing downtime.
- Streamlined work order processes for quicker response time and improved overall efficiency.
- Improved inventory management, ensuring essential spare parts were always available when needed.
- Established effective communication channels between departments, fostering teamwork and collaboration in addressing maintenance needs.
Maintenance Technician
HQA Metals
09.1992 - 06.1994
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Inspected buildings, grounds, and equipment for unsafe or malfunctioning conditions.
- Carried out building updates such as painting surfaces, replacing fixtures, and reorganizing rooms.
- Improved building safety by conducting regular inspections and addressing potential hazards.
- Worked quickly on emergency requests in order to minimize disruptions to operations.
Forklift Mechanic
Clarklift
03.1988 - 09.1992
- Adhered to strict industry standards while performing all tasks related to the servicing and repair of various types/models of forklifts.
- Conducted frequent quality control checks on completed repairs before returning equipment to service, ensuring customer satisfaction and reliable performance.
- Leveraged extensive technical knowledge to diagnose complex issues quickly, expediting required repairs with accuracy and precision.
- Proactively pursued ongoing professional development opportunities, staying current with industry trends and advancements in forklift technology.
- Reduced repair costs by implementing preventative maintenance measures for the company''s fleet of forklifts.
- Ensured smooth warehouse operations through regular maintenance of forklifts, preventing downtime.
- Optimized forklift functionality through expert troubleshooting and repair of hydraulic, electrical, and mechanical systems.
Education
High School Diploma -
Whittier High School
Whittier, CA06.1982
Electrical, Electronics Engineering Technologies
DeVry University
City Of Industry, CABusiness And Managerial Economics
University of La Verne
La Verne, CASkills
- Project Management
- Client Service
- Verbal and written communication
- Relationship Building
- Electrical Repairs
- Power tool proficiency
- Drywall Repair
- Plumbing Maintenance
- Flooring Installation
- Technical Documentation Interpretation
- Subcontractor Management
- Equipment testing
- Hand and power tool use
- Cleaning and sanitizing
- Critical Thinking
- Mechanical Repair
- Decision-Making
- Physical Strength and Stamina
- Maintenance recordkeeping
- Problem Detection and Resolution
- Wiring Installation and Repair
- Safety Management
- Lighting fixture maintenance
- Mechanical Troubleshooting
- Electrical Component Replacement
- Safety Procedures
- Lockout and tagout procedures
- EPA Regulations
- Computerized Maintenance Management System
- Supply and Parts Ordering
- Safety Protocols
Timeline
Owner
Loya Limosuine And Transportation Service
06.2012 - Current
Inside Sales Manager
W.W. Grainger Industrial Supply
02.1996 - 06.2012
Senior Maintenance Mechanic
Home Depot
09.1994 - 02.1996
Maintenance Technician
HQA Metals
09.1992 - 06.1994
Forklift Mechanic
Clarklift
03.1988 - 09.1992
High School Diploma -
Whittier High School
Electrical, Electronics Engineering Technologies
DeVry University
Business And Managerial Economics
University of La Verne