Marcus Martin
Springfield,MO
Summary
Organized professional with superior work ethic and team player attitude. Exceptional quality control and inspection abilities. Commended for honesty, hard work and positive attitude. Comfortable standing for long periods of time and safely lifting heavy loads. Known for meeting demanding training schedules and exceeding management expectations.
Overview
3
3
years of professional experience
Work History
Backroom Supervisor
Walmart
Springfield, MO
08.2022 - Current
- Assisted in training and developing new backroom team members.
- Supervised daily operations of the backroom staff, delegating tasks as needed.
- Maintained organized storage areas, ensuring proper placement of merchandise.
- Resolved customer inquiries and complaints in a timely manner.
- Analyzed backroom procedures for potential improvements in productivity or cost savings measures.
- Maintained cleanliness standards throughout the backroom area according to company guidelines.
- Collaborated with Store Manager and other department supervisors regarding special projects or promotions.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
Crew Trainer
McDonald's
Springfield, MO
01.2021 - 07.2022
- Developed and implemented training programs to ensure crew members were adequately prepared for their roles.
- Conducted onboarding sessions with new hires, providing them with an overview of company policies and procedures.
- Monitored performance of crew members in the field, providing feedback and guidance when needed.
- Assisted management in developing strategies to improve customer service standards.
- Identified areas of improvement within the team by implementing regular assessments and evaluations.
- Created detailed reports on employee performance metrics for senior management review.
- Collaborated with other trainers to develop effective methods for teaching new concepts.
- Maintained up-to-date records of all employees' training progress and certification status.
- Encouraged open communication between trainees and management throughout the learning process.
- Ensured that all safety protocols were followed during training sessions.
- Maintained a professional attitude while providing excellent customer service.
- Resolved customer complaints in a timely manner by addressing root causes of the issue.
Education
SMART Exam Certified
SMART Program, Missouri Online03-2022
Some College (No Degree) - Computer Information Science
Ozarks Technical Community College
Springfield, MOSkills
- Staff Supervision
- Assignment Delegation
- Staff Training
- Employee Performance Evaluation
- Workflow Coordination
- Mentoring and Training
- Work Planning and Prioritization
- Customer Relations
- Customer Service
- Decision-Making
- Computer Skills
- Attention to Detail
Languages
ASL
Professional
Timeline
Backroom Supervisor
Walmart
08.2022 - Current
Crew Trainer
McDonald's
01.2021 - 07.2022
SMART Exam Certified
Some College (No Degree) - Computer Information Science
Ozarks Technical Community College
Similar Profiles
Michelle De YotMichelle De Yot
Front End Associate at WalmartFront End Associate at Walmart
Juliet NunezJuliet Nunez
Digital Shopper at WalmartDigital Shopper at Walmart
SIDHANT DATTASIDHANT DATTA
Asset Protection Associate at WalmartAsset Protection Associate at Walmart
Tara ParksTara Parks
Store Associate at WalmartStore Associate at Walmart
Sady PettySady Petty
Fresh Team Lead at WalmartFresh Team Lead at Walmart