Marcus Mason
Belton,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dependable Appliance Repair Technician with a self-directed and capable approach. Good mechanical and problem-solving skills with eagerness to learn new procedures. Looking for a challenging role with room for advancement. Hardworking repair professional with 5+ years of experience working on different types of appliances. Knowledgeable about completing regular maintenance and specific repairs with accuracy and care. Strong troubleshooting and time management skills.
Overview
7
7
years of professional experience
Work History
Cook Shift Leader
Cotton Patch Cafe
01.2022 - 08.2022
- Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
Operations Manager
Premiere Appliance LLC
01.2017 - 12.2019
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Disassembled, repaired and reassembled equipment in good working order.
- Educated customers on use, care and adjustments of appliances.
- Checked in on past customers and completed repairs to maintain satisfaction and perform routine preventive maintenance on appliances.
- Worked flexible hours; night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Asst Manager
Jiffy Lube
09.2015 - 08.2017
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Team Leader Manager/Car Porter
Mercedes Benz Of Georgetown
02.2013 - 02.2015
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Increased productivity by 10% and revenue streams by 18% through effective change management practices.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence and decreasing escalations to executive office.
- Led employee relations through effective communication, coaching, training and development.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Maintained practice and strength-building equipment and purchased new equipment to replace deficient pieces.
- Documented scores and stats of games and distributed results to appropriate people.
Education
GED -
Georgetown High School
Georgetown, TX02.2010
Skills
- Health Inspections
- Portion Sizes
- Kitchen Sanitization
- Ingredient Selection
- New Recipe Creation
- Purchasing and Receiving
- Customer Needs Assessments
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Completed manager training program.
- Trained and mentored 75 employees.
Timeline
Cook Shift Leader
Cotton Patch Cafe
01.2022 - 08.2022
Operations Manager
Premiere Appliance LLC
01.2017 - 12.2019
Asst Manager
Jiffy Lube
09.2015 - 08.2017
Team Leader Manager/Car Porter
Mercedes Benz Of Georgetown
02.2013 - 02.2015
GED -
Georgetown High School
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