Marcus Mauras
Copiague
Summary
Proactive Senior Cabling Technician with a strong background in low voltage and fiber optic installations. Exceptional problem-solving and professional communication skills drive successful project outcomes, ensuring compliance with industry standards and enhancing team efficiency.
Overview
9
9
years of professional experience
Work History
Senior Cabling Technician
TechForce Inc.
08.2019 - Current
- Installed and terminated various types of cabling systems, ensuring compliance with industry standards.
- Conducted thorough testing and troubleshooting of cable installations to optimize network performance.
- Collaborated with project teams to map out cabling layouts based on client specifications and requirements.
- Assisted in training junior technicians on installation techniques and safety protocols for cabling work.
- Led project planning sessions, coordinating resources and timelines for efficient cable installation processes.
- Developed and implemented best practices for cable management, reducing clutter and enhancing accessibility.
- Efficiently managed inventory of tools, equipment, and materials necessary for successful job completion, minimizing project delays due to lack of resources.
- Adhered to industry safety standards throughout all aspects of work, ensuring a safe working environment for both clients and colleagues.
- Collaborated with team members to complete complex cabling projects within tight deadlines.
- Maintained accurate documentation of all cabling installations, modifications, and repairs for future reference and quality control purposes.
- Conducted thorough site surveys to assess project requirements and determine appropriate cabling materials and installation methods.
Call Center Customer Service Representative
All The Answers Inc.
10.2017 - 08.2019
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Trained new representatives on call handling procedures and company policies.
- Implemented quality assurance measures to improve service consistency.
- Developed troubleshooting scripts for common customer issues, streamlining support processes.
Education
Bachelor of Science - History
SUNY Old Westbury
Old Westbury, NY05-2019
Skills
- Low voltage wiring
- Audio and video systems
- Access control systems
- Customer relations
- Service calls
- Teamwork and collaboration
- Problem-solving
- Professional communication
- Adaptability to change
- Fiber optic installation
- Troubleshooting skills
Timeline
Senior Cabling Technician
TechForce Inc.
08.2019 - Current
Call Center Customer Service Representative
All The Answers Inc.
10.2017 - 08.2019
Bachelor of Science - History
SUNY Old Westbury