Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies and Interests
Timeline
Generic

Marcus McCarthy

White City

Summary

Accomplished professional with over 15 years of management experience in hospitality and asset management, I began my career as a Military Police officer in the Army, where I developed strong leadership skills. Transitioning to the hospitality industry, I advanced from front desk agent to General Manager, honing my expertise in operational management and customer service. In asset management, I focus on diverse sectors, including housing for underserved populations, collaborating with nonprofits to create impactful programs. I actively engage in community initiatives, serving on the Jackson County United Way's Impact and Health Committee and volunteering with the Oregon Office of Resilience and Emergency Management. Outside of work, I enjoy exploring Southern Oregon with my six children, driven by a commitment to making a positive impact in the lives of others.

Overview

12
12
years of professional experience

Work History

Asset Manager

Fortify Holdings
03.2020 - Current
  • Effectively managed assets in line with client investment preferences and goals.
  • Direct client engagement to assess asset status, needs, and risks, while preparing comprehensive financial statements and forecasts.
  • Develop and maintain client portfolios, leveraging market trends to maximize profits and identify new investment opportunities.
  • Oversee employees involved in financial reporting and budgeting, ensuring compliance with legal standards and reviewing financial reports to optimize costs.
  • Collaborate with property managers, brokers, and third parties to foster positive client relationships, while compiling and presenting asset management reports to clients and executives.
  • Responsible for the day-to-day operations of multiple properties, including resident satisfaction, lease administration, and risk management initiatives.
  • Recruiting and developing team members, addressing resident complaints, and implementing emergency plans.
  • Managing shelter and emergency operations, I utilize a trauma-informed approach to ensure that the needs of residents and guests are prioritized during crises.
  • Facilitating conflict resolution by employing de-escalation techniques and actively listening to concerns.
  • Coordinate support services for shelter guests, ensuring a seamless integration of resources that fosters stability and recovery.
  • Actively engage with community partners and vendors, facilitating meetings to discuss services, improvements, and collaborative efforts.
  • Manage operations at The Loring Market, ensuring high-quality service and tracking engagement metrics for community support services.
  • Commitment to ongoing education in cultural awareness and inclusion reinforces my dedication to building a supportive environment for all stakeholders.

Senior Property Manager

Avenue5
02.2021 - 03.2022
  • Oversee the daily operations of The Loring, The Roxy, and The Merrick, focusing on resident satisfaction and retention.
  • Manage full resident lifecycle activities, including lease administration and delinquency management, while also handling property P&L and marketing strategies.
  • Prioritize meeting client expectations by delivering excellent customer service and fostering a positive work environment for associates through effective leadership, coaching, and development.
  • Address resident complaints and serve as a liaison between residents and the corporate office, ensuring compliance with landlord regulations and maintenance of common areas.
  • Organize and implement emergency evacuation plans and manage safety records, property loss claims, and risk management initiatives.
  • Conduct daily property inspections allows me to maintain high standards and promptly address any issues.
  • Facilitate resident move-outs, de-escalate challenging situations, and host monthly property events to enhance community engagement.
  • Coordinating with community partners, local law enforcement, and vendors to strengthen relationships and ensure smooth operations, including food delivery services.
  • Maintain open communication with Fortify Holdings while supporting regulatory requests and participate in ongoing education focused on cultural awareness and inclusion to enhance my skills and effectiveness in the role.

Assistant General Manager

Neuman Hotel Group
11.2012 - 02.2021
  • Oversee staffing, forecasting, budgeting, training, and motivation in alignment with the COO's directives.
  • Develop and enforce property policies to maximize guest service, occupancy rates, and revenue goals, while ensuring quality control through effective communication of goals and service principles.
  • Prioritize staff training and development to enhance job performance and foster teamwork.
  • Conduct daily property inspections allows me to maintain standards and promptly address any issues.
  • Handle conflict resolution involving guests and employees.
  • Participate in the formulation of financial and operational objectives, managing team selection and retention in collaboration with department leaders, and overseeing performance evaluations and personnel actions.
  • Actively manage financial reports, prepare daily operating reports, and analyze guest feedback to implement corrective actions as necessary.
  • Facilitate regular staff meetings to disseminate information and ensure payroll approvals for all team members.
  • Maximize room revenue and occupancy through daily rate reviews and coordinate activities across departments to ensure seamless operations.
  • Manage reservation and property management systems, and prepare weekly and monthly revenue forecasts.
  • Committed to ongoing education in cultural awareness and inclusion further enhances my leadership capabilities.

Education

High School Diploma -

Governor John R. Rogers High School
Puyallup, WA
01.2006

Train-The-Trainer - undefined

OR-IESD
01.2023

Leadership Development - undefined

CenterPoint Leadership Services
01.2018

Inflection Points - Developing Talent on The Home Team

SOU
01.2016

Basic Training and AIT - undefined

United States Army
01.2007

Skills

  • Leadership
  • Operational Management
  • Customer Service Excellence
  • Conflict Resolution & De-escalation
  • Strategic Planning
  • Community Engagement
  • Communication
  • Crisis Management
  • Analytical & Financial

Accomplishments

· Managed COVID 19 response site for individuals that needed to quarantine and successfully helped over 1000 people recover 2020

· Assisted securing ODHS contract number 177345 for housing fire survivors in Medford that successfully housed over 500 families 2021

· Assisted with securing three million in grant funding to support the non-structural fire-impacted population with housing, feeding, and support services 2023

· Participated in Tillamook AR4 demonstration 2023

· Participated in Newport EAP Exercise 2024

Jackson County COC Rapid Rehousing Learning Lab 2024

Hobbies and Interests

  • Motorcycles
  • Mentoring
  • Outdoors
  • Community Involvement
  • Travel
  • Professional Development
  • Volunteering

Timeline

Senior Property Manager

Avenue5
02.2021 - 03.2022

Asset Manager

Fortify Holdings
03.2020 - Current

Assistant General Manager

Neuman Hotel Group
11.2012 - 02.2021

Train-The-Trainer - undefined

OR-IESD

Leadership Development - undefined

CenterPoint Leadership Services

Inflection Points - Developing Talent on The Home Team

SOU

Basic Training and AIT - undefined

United States Army

High School Diploma -

Governor John R. Rogers High School

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