Marcus McClain
Elleven Solutions
Chicago,IL
1
Certification
9
years of professional experience
Dependable Security and Operations Professional with expertise in facility security and patrol monitoring. Skilled in maintaining safe environments through effective observation, conflict resolution, and problem-solving. Recognized for strong communication and attention to detail in incident response and customer assistance. Committed to safety and reliability in fast-paced settings.
Work History
Unarmed Security Officer
4 Years 2 Months- Monitored buildings, offices, stores, schools, residential properties to ensure safety and security
- Monitored security cameras and alarm systems to detect unusual activity
- Patrolling the premises on foot or in a vehicle
- Checking IDs and controlling access to buildings
- Reported suspicious activity or security issues to maintain a safe environment
- Responding to emergencies such as disturbances, medical situations, or fire alarms
- Contacted police, fire, or medical services promptly during emergencies
- Documented events and wrote incident reports to provide accurate accounts for future reference
- Assisting visitors, customers, or employees with directions and information
Delivery Assistant
2 Years 3 Months- Assisted a driver in optimizing delivery routes using maps and GPS
- Obtaining customer signatures and confirming deliveries
- Providing customer service and answering basic questions
- Loading and unloading packages, furniture, appliances, or other items onto the delivery truck
- Inspecting products for damage before and after delivery
- Carrying items into homes, businesses, or other locations
- Assembled and set up items for delivery
- Maintained cleanliness and organization of delivery vehicle to support efficient operations
- Following safety procedures when lifting and moving heavy items
Janitor/Maintenance
1 Year 6 Months- Sanitized restrooms, sinks, and high-touch surfaces throughout assigned work areas.
- Cleaned Martin’s Maintenance Inc. facilities using approved supplies and disinfectants.
- Swept, mopped, and vacuumed floors in offices, halls, and common spaces.
- Emptied trash and recycling containers, ensuring compliance with Martin's Maintenance Inc. disposal procedures.
- Restocked restroom paper goods, soap, and cleaning supplies to maintain hygiene standards for daily use.
- Reported maintenance issues and safety hazards to supervisors promptly.
- Ensured proper storage of cleaning equipment to maintain safety and organization. and storage areas after completing assigned tasks.
- Assisted teammates with deep cleaning and move-out services, enhancing client satisfaction for Martin Maintenance Inc.
Education
High School Diploma
Skills
Access control
Surveillance monitoring
Incident reporting
Emergency response
Patrol procedures
Facility security
Security protocols
Access management
Radio communication
Attention to detail
Problem solving
Customer service
Conflict resolution
Verbal communication
Professional demeanor
Maintaining order
Certification
- perc card
Timeline
Unarmed Security Officer
Elleven Solutions
08.2022 - CurrentRead More
Delivery Assistant
Rags & Simmons Trucks
04.2020 - 07.2022Read More
Janitor/Maintenance
Martins Maintenance Inc.
09.2017 - 03.2019Read More
Farragut Career Academy High School
High School Diploma
Read More