Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
Job Title
Timeline
Generic

Marcus McClelland

Saint Petersburg,FL

Summary

Detail-focused Mortgage Underwriter known for high productivity and efficiency in task completion. Possess specialized skills in risk assessment, financial analysis, and regulatory compliance. Excel in critical thinking, decision-making, and problem-solving to navigate complex mortgage applications. Committed to maintaining accuracy and integrity in all underwriting processes.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Sales Agent

Power Home Remodeling
Tampa, FL
01.2024 - Current
  • Developed relationships with customers by providing excellent customer service.
  • Identified opportunities for cross-selling additional products and services.
  • Negotiated contracts with customers to secure sales deals.
  • Coached new employees on best practices for closing deals quickly and efficiently.
  • Provided product demonstrations to potential buyers both in person or via video conferencing tools.
  • Created presentations and proposals for prospective clients.
  • Followed up with prospects on a regular basis to ensure satisfaction with services provided.
  • Offered product and service consultations and employed upselling techniques.
  • Applied strategic communication strategies and interpersonal skills to develop and maintain high-value business relationships.
  • Regularly met or exceeded established sales goals by implementing strategic closing techniques.

Business Development Account Executive

Harte Hanks
Saint Petersburg, FL
10.2023 - Current
  • Developed business pipeline using cold and warm techniques.
  • Networked among local business and community organizations to develop leads and generate business.
  • Used SalesForce to handle current portfolio and prospective leads.
  • Expanded business through effective network development, identifying new, and prospective clients.
  • Managed over 100 customer calls per day.

Customer Service Specialist

SourceTek
Tampa, FL
12.2022 - 06.2023
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Maintained and managed customer files and databases.
  • Tracked customer service cases and updated service software with customer information.

Mortgage Underwriter II

Mr Cooper
Dallas, TX
08.2019 - 09.2022
  • Verified integrity of applicants' information to minimize fraud.
  • Maintained mortgage program compliance with federal agencies such as USDA, VA, HUD, and FNMA.
  • Analyzed and verified applicant income, assets and credit history to support compliance with underwriting guidelines.
  • Reviewed appraisals and title documents to verify accuracy and completeness.

Mortgage Underwriter II

BB&T Bank
Tampa, FL
05.2014 - 08.2019
  • Verified integrity of applicants' information to minimize fraud.
  • Maintained mortgage program compliance with federal agencies such as USDA, VA, HUD, and FNMA.
  • Made careful determinations based on skilled analyses of submitted documentation covering credit histories, employment records, and current financial status.
  • Reviewed appraisals and title documents to verify accuracy and completeness.

Mortgage Underwriter II

Residential Acceptance Corp
Tampa, FL
05.2012 - 05.2014
  • Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
  • Built strong relationships with lenders, brokers and clients for constructive communications.
  • Evaluated loan applications for affordability and conformance with underwriting guidelines.
  • Examined credit reports, financial statements and tax returns to determine repayment capability.

Senior Mortgage Underwriter

JC3 and Associates
Tampa, FL
08.2010 - 05.2012
  • Performed quality control review of completed loans prior to funding approval.
  • Reviewed appraisals to ensure accuracy and compliance with company standards.
  • Researched any discrepancies between application information supplied by applicants versus third-party sources.
  • Evaluated loan applications and creditworthiness of potential borrowers.
  • Ensured compliance with all federal, state, and local regulations related to mortgage lending practices.
  • Analyzed financial data, such as income statements, balance sheets, and tax returns to determine applicants' eligibility for mortgage loans.
  • Verified that all submitted documents were accurate, complete, and in accordance with relevant laws and regulations.

Education

No Degree - Architectural Drafting Technology

ITI Technical College
Baton Rouge, LA

Skills

  • Working knowledge of Non-Agency/Non QM, Conventional, USDA, FHA, VA Risk management
  • Mortgage compliance
  • Credit analysis
  • Risk assessment
  • Document verification
  • Attention to detail
  • Income verification
  • Asset appraisal
  • Asset statements
  • Residential loans
  • Underwriting guidelines
  • LTV calculations
  • Residential mortgage lending regulations
  • Creditworthiness determination
  • Time management abilities
  • Leadership skills
  • Financial auditing
  • Corporate financial statements
  • Debt-to-income ratios
  • Loan origination software

Certification

SAR/LAPP, 023754, 07/01/18

Accomplishments

Received top Underwriter for the 2nd and 3rd quarter in 2018 and top Underwriter for 2020 for the 3rd and 4th quarter for underwriting the most loan files with best accuracy and efficiency.

Job Title

Mortgage Underwriter

Timeline

Sales Agent

Power Home Remodeling
01.2024 - Current

Business Development Account Executive

Harte Hanks
10.2023 - Current

Customer Service Specialist

SourceTek
12.2022 - 06.2023

Mortgage Underwriter II

Mr Cooper
08.2019 - 09.2022

Mortgage Underwriter II

BB&T Bank
05.2014 - 08.2019

Mortgage Underwriter II

Residential Acceptance Corp
05.2012 - 05.2014

Senior Mortgage Underwriter

JC3 and Associates
08.2010 - 05.2012

No Degree - Architectural Drafting Technology

ITI Technical College

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