MARCUS MCCLINTON
Charlotte,NC
Summary
A results-oriented professional with a strong foundation in project management, risk mitigation, and customer service, leveraging my Army experience and academic background to transition into a career in finance. After completing my military service, I dedicated time to further my education and enhance my skills, preparing for a role in the Commercial Banking Early Career Development Program. Targeting a role in Charlotte, NC, with flexibility to relocate for the right opportunity. Skilled in customer service, problem-solving, and collaborating across teams, I am eager to apply my diverse skill set to contribute to the growth and success of a commercial banking team.
Overview
12
12
years of professional experience
Work History
Outside Service Technician
Carolina Fitness Equipment
Charlotte, NC
11.2024 - Current
- Traveled to gym locations and customer sites to perform repairs on gym equipment, providing exceptional customer service by addressing issues promptly, and ensuring client satisfaction.
- Coordinated with vendors to source and order parts for equipment repairs, ensuring timely delivery and availability of necessary components to minimize downtime.
- Generated detailed reports on all repairs performed, maintaining accurate documentation of work completed, parts used, and equipment status for internal tracking and client records.
Maintenance Technician
Top Golf
Charlotte, NC
10.2023 - 11.2024
- Delivered exceptional customer service by ensuring the optimal functioning of 102 hitting bays, addressing operational issues, and maintaining a positive customer experience.
- Collaborated with facilities management and team members to complete maintenance tasks efficiently, ensuring compliance with safety and environmental policies.
- Demonstrated strong problem-solving and analytical skills in identifying and resolving technical issues, contributing to smooth operations in a high-paced environment.
- Prioritized and managed multiple tasks while maintaining attention to detail, and ensuring the facility met performance standards.
Scribe
ScribeAmerica
Charlotte, NC
01.2022 - 10.2023
- Assisted physicians in accurately documenting and organizing patient information, ensuring compliance with confidentiality standards, and supporting efficient documentation processes.
- Updated and maintained detailed patient history and physical exams, demonstrating strong attention to detail, organizational skills, and accuracy.
- Supported clinic workflow by performing clerical tasks to improve provider productivity, exercising effective communication, multitasking, and reporting skills.
Project Manager | Phase Team Leader
United States Army
Various Locations
07.2017 - 11.2020
- Led the overhaul process for Apache helicopters, managing detailed scheduling, resource allocation, and cross-functional coordination to meet critical project milestones on time and within budget.
- Acted as the project manager for multiple 500-hour maintenance phases, overseeing the complete disassembly, inspection, and rebuilding of helicopters, while ensuring all required parts were available on schedule.
- Supervised and delegated tasks to a diverse team of mechanics, driving efficiency, quality control, and collaboration to maintain high standards, and ensure the successful completion of each project phase.
- Facilitated daily progress meetings with team members and leadership, addressing obstacles, providing direction, and ensuring clear communication to achieve project goals, and resolve issues promptly.
- Developed strong problem-solving, leadership, and communication skills while managing complex, high-pressure projects, ensuring operational excellence, and timely completion.
Aircraft Mechanic
United States Army
Various Locations
07.2013 - 07.2017
- Supported Apache AH-64 helicopter readiness, ensuring accurate installation, removal, and inspection of critical components, demonstrating strong attention to detail, and operational efficiency.
- Managed inventory logs and part ordering, coordinating with vendors to ensure timely delivery of components, while maintaining detailed documentation of parts and repairs for compliance.
- Provided customer service by maintaining communication with leadership and team members to ensure a seamless workflow, and resolving issues related to parts and inventory.
Education
Bachelor of Science - Finance
University of North Carolina At Charlotte
Charlotte, NC05-2025
Some College (No Degree) - General Studies
York Technical College
Skills
- Project Management
- Risk Mitigation
- Customer Service
- Problem Solving
- Analytical Skills
- Records management
Technical Skills
Technical Skills: Exposure to SQL. Proficient in Microsoft Products Excel, Powerpoint
Timeline
Outside Service Technician
Carolina Fitness Equipment
11.2024 - Current
Maintenance Technician
Top Golf
10.2023 - 11.2024
Scribe
ScribeAmerica
01.2022 - 10.2023
Project Manager | Phase Team Leader
United States Army
07.2017 - 11.2020
Aircraft Mechanic
United States Army
07.2013 - 07.2017
Bachelor of Science - Finance
University of North Carolina At Charlotte
Some College (No Degree) - General Studies
York Technical College
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