Summary
Overview
Work History
Education
Skills
Gold coin recipient
Timeline
Generic

Marcus Mickens

Oviedo,FL

Summary

Dynamic professional with extensive experience at Publix Grocery Store, excelling in customer service and merchandising strategies. Proven track record in employee training and loss prevention, enhancing team efficiency and boosting sales. Skilled in problem resolution and workflow planning, fostering a collaborative environment that drives success.

Professional grocery management professional prepared to excel in leadership role. Expertise in inventory control, customer service, and team development. Strong focus on collaboration, reliability, and adaptability to meet changing needs. Skilled in conflict resolution, staff training, and optimizing store operations to achieve results.

Grocery management professional prepared for leadership roles. Skilled in optimizing store performance and ensuring high standards of customer service. Known for fostering team collaboration and adapting to dynamic retail environments. Expertise in inventory control and merchandising.

Detail-oriented Grocery Manager with knowledge to oversee proper staffing and volume activity standards. Highly trained professional with passion for meeting and engaging customers and mentoring team members. Proven success in hard turnarounds of underperforming locations.

Overview

28
28
years of professional experience

Work History

Assistant Grocery Manager

Publix Grocery Store
08.2007 - Current
  • Engaged customers and provided very high level of service and support, helping find desired products and items.
  • Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
  • Performed key tasks to promote inviting grocery store appearance.
  • Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
  • Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
  • Orchestrated performance-oriented environment by closely supporting team members.
  • Managed a diverse team of employees to ensure effective collaboration and high-quality work output.
  • Developed staff skills through comprehensive training programs and ongoing performance evaluations.
  • Boosted sales performance with strategic merchandising decisions and regular price adjustments.
  • Reduced shrinkage through diligent inventory control measures, including proper ordering and stock rotation practices.
  • Collaborated with other department managers to align store goals and initiatives for unified success.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.

Warehouse Lead

Laguna Clay
09.1997 - Current
  • Trained employees on equipment operation and safety protocols.
  • Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
  • Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
  • Followed verbal and written instructions to properly move and ship products.
  • Oversaw daily operations and shipping and handling processes.
  • Supervised warehouse operations by managing employees during shifts.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
  • Collaborated with other departments to address any issues or discrepancies in orders, ensuring smooth communication across teams.
  • Facilitated cross-training amongst team members to enhance overall skillset and improve staff flexibility during peak seasons or absences.
  • Used hand-held scanners and physical logs to accurately track item movements.

Education

High School Diploma -

Oviedo High School
Oviedo
08-1996

Skills

  • Problem resolution
  • Customer support
  • Health and safety
  • Employee training
  • Task delegation
  • Stock replenishment
  • Merchandising strategies
  • Scheduling coordination
  • Store maintenance
  • Performance evaluations
  • Loss prevention
  • Display planning
  • Coordination of inventory
  • Customer service and assistance
  • Verbal and written communication
  • Customer service management
  • Training and mentoring
  • Employee management
  • Workflow planning
  • Product merchandising

Gold coin recipient

Assisted with helping high school students into my Publix from a high school homecoming school shooting incident.

Timeline

Assistant Grocery Manager

Publix Grocery Store
08.2007 - Current

Warehouse Lead

Laguna Clay
09.1997 - Current

High School Diploma -

Oviedo High School

Similar Profiles

CREATE PROFILE