MARCUS MILES
Goodyear,AZ
Summary
Operations Manager and Air Force Veteran leveraging 15 years of experience in aircraft maintenance, technical operations, facility management, program management, safety compliance, and warehouse operations. Adept at leading teams of 50+ in a dynamic, fast-paced environment. Proficient in performing scheduled inspections, troubleshooting complex issues, and maintaining strict adherence to safety protocols. Adept at leading teams, coordinating maintenance efforts, and ensuring aircraft readiness for mission success. Strong communicator with a solid understanding of aviation regulations and procedures. Career supported by extensive experience and training. Active Secret Security Clearance.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Programs NCOIC
USAF
01.2023 - Current
- Responsible for Aircraft Maintenance Units 34K square foot facility maintenance supporting 28 F-35s worth $2.8B.
- Generates and coordinates work order requests with civil engineering enabling infrastructure reliability and sustainability.
- Unit Safety Non-Commissioned Officer, ensures compliance and manages facility inspections guaranteeing 335 people's safety.
- Governs unit's $600K government purchase card program account to align spending for pilot/maintenance training requirements.
Support Section Supervisor
United States Air Force
02.2021 - 01.2023
- Managed maintenance and upkeep of $46M in aircraft support and vital mission equipment items for F35 aircraft
- Managed 12 personnel in accomplishing scheduled and unscheduled maintenance, ensuring adherence to safety procedures for 29 assigned F35 aircraft worth $2.5B
- Aircraft technician on $382B JSF program; performed maintenance activities and provided feedback to joint and multinational service leaders
- Oversaw test measurement and diagnostic equipment readiness; led 4 personnel and conducted calibrations to boost equipment readiness by 20%
- Managed 13 programs governing operations for inspections, repairs, and HAZMAT handling
- Oversaw programs, technical data upgrades, and vehicle repairs on $40M of equipment
- Fortified HAZMAT programs; coordinated with 4 organizations to develop an annual training system for $112K in chemicals to achieve OSHA compliance
- Collaborated with 4 organizations for a mezzanine project, attaining $296K in funds for project completion
- Oversaw $1M GPC account to purchase mission essentials supplies and equipment
- Revamped spare tool program; device layout and consolidated 2.2 K tools achieving 96% QA pass rate
- Developed 35 training courses to educate personnel across 5 agencies on 54 core tasks.
Low Observable Aircraft Structural Maintenance Craftsman
United States Air Force
08.2015 - 01.2021
- Led production efforts; supported consolidated production efforts for 427 equipment items
- Section Lead for 21 personnel; ensured hazardous materials and waste are handled and disposed of per state, federal, and local environmental laws
- Directed, reviewed, and evaluated ordering procedures inspections, and inventory for spare tools evaluated at $90K
- Directed structural encoding repairs for 96 fighter aircraft valued at $9B
- Generated damage reduction actions, identified and removed corrosion, and modified and repaired advanced composite, metal, and plastic assemblies and subassemblies
- Maintained serviceability of $50K in equipment items to support maintenance of 55 fighter jet aircraft
- Conducted line inspections and utilized low observable damage entry model
- Organized inspections, identifying 462 defects and correcting 34 errors; authored F35 action requests
- Supervised low observable maintenance processes, ensuring technical data accuracy and compliance
- Responsible for 74K tools across 8 facilities, securing a 92% QA pass rate
- Steered aircraft safety, ensuring safety for 1K maintenance personnel and $10.9B fleet
- Organized maintenance training to increase section efficiency and skill set; trained 3 supervisors on anti-static and environmental seal maintenance procedures
- Guided the largest squadron's HAZMAT account, controlling 2K chemical materials to ensure ESOH compliance.
Personnel Assistant
United States Air Force
07.2014 - 07.2015
- Managed, supervised, and led military personnel and human resource programs.
- Updated and maintained personnel data systems, analyzed data mismatches and provided Air Force leadership with accurate data points to make force management decisions.
- Managed and advised over 300 officers and airmen on an array of military personnel issues, programs, and policies.
- Created, organized, and audited personnel records. Managed and executed force management tools and provided casualty assistance.
- Onboarded new military base transfers, and coordinated with various agencies to progress toward career milestones.
Ceremonial Guardsman & Drill Team Member
United States Air Force
03.2009 - 10.2014
- Demonstrated exceptional precision and discipline as a Ceremonial Guardsman, executing flawless drill sequences in high-pressure environments during official ceremonies, parades, and special events
- Contributed to the maintenance and presentation of military honors, ensuring the highest standards of appearance and performance for the United States Air Force Honor Guard
- Trained rigorously to uphold the core values of integrity, service, and excellence, fostering a culture of teamwork and camaraderie within the drill team
- Assisted in the coordination and execution of intricate flag-folding ceremonies, symbolizing the nation's gratitude to fallen heroes and veterans, and providing support to grieving families
- Participated in community outreach and engagement programs, representing the Air Force with professionalism and dedication while inspiring patriotism and respect for our nation's military heritage.
Education
High School Diploma -
Washington High School
Princess Anne, MD06.2007
Skills
- Operations Management
- Quality Assurance Control
- Facility Management
- Program Management
- Regulatory Compliance
- Logistics Management
- Organizational Leadership
- Interagency Collaboration
- Written Oral Communication
- Software: Microsoft Office Suite 365
- Operating Systems: Mac / Microsoft Windows
- Multidisciplinary Collaboration
Awards
- Air Force Achievement Medal
- Air and Space Achievement Medal 2
- Air and Space Organizational Excellence Award
- Air and Space Longevity Service Award 3
Certification
Diversity, Equity and Inclusion in the Workplace certification
Issuer: USF Office of Corporate Training and Professional Education
Date: Oct 2021
Timeline
Programs NCOIC
USAF
01.2023 - Current
Support Section Supervisor
United States Air Force
02.2021 - 01.2023
Low Observable Aircraft Structural Maintenance Craftsman
United States Air Force
08.2015 - 01.2021
Personnel Assistant
United States Air Force
07.2014 - 07.2015
Ceremonial Guardsman & Drill Team Member
United States Air Force
03.2009 - 10.2014
High School Diploma -
Washington High School