Summary
Overview
Work History
Education
Skills
Timeline
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Marcus Miller

Raleigh,NC

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

3
3
years of professional experience

Work History

Warehouse Associate

Amazon
08.2023 - Current
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Followed all relevant traffic laws and safety regulations.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Delivered packages to customer doorsteps and business offices.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.

Outreach Associate

Ciox Healthcare
04.2022 - 08.2023
  • Assisted in conducting needs assessments to identify key areas of service needs.
  • Developed and maintained relationships with community organizations and agencies.
  • Facilitated communication between clients and other service providers.
  • Developed and maintained accurate records of programs and services.
  • Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
  • Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
  • Identified, analyzed and researched systemic issues and made recommendations for resolution.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Handled customer service inquiries in person, via telephone and through email.

Customer Service Representative

Conduent
01.2021 - 04.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Tracked customer service cases and updated service software with customer information.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Driver Helper

FedEx
09.2020 - 01.2021
  • Displayed very good communication and customer service skills.
  • Exhibited good attendance, work habits, and willingness to learn job functions.
  • Lifted and carried packages weighing up to 50 pounds.
  • Scanned and tracked packages for delivery accuracy and security.
  • Verified and documented package deliveries for proof of accuracy and deadline adherence.
  • Maintained clean, orderly work environment free of hazards.
  • Managed warehouse operations and verified proper shipment procedures.

Education

High School Diploma -

Garner High School
Garner, NC
06.2018

Skills

  • Active Listening
  • Forklift Operation
  • Microsoft Office
  • Google Docs
  • System Updates
  • Appointment Scheduling
  • Customer Service
  • Outbound Calling
  • Document and Records Management
  • Research

Timeline

Warehouse Associate

Amazon
08.2023 - Current

Outreach Associate

Ciox Healthcare
04.2022 - 08.2023

Customer Service Representative

Conduent
01.2021 - 04.2022

Driver Helper

FedEx
09.2020 - 01.2021

High School Diploma -

Garner High School

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Marcus Miller