Marcus Miller
Salesforce Administrator
Philadelphia,PA
Summary
Accomplished Salesforce Administrator with a proven track record at ESIS, adept in Salesforce customization and configuration, enhancing user engagement by 40% through process automation. Excelled in cross-functional collaboration and problem-solving, significantly improving decision-making efficiency. Skilled in data management and active listening, ensuring project success and stakeholder satisfaction.
Overview
12
12
years of professional experience
Work History
Salesforce Administrator
ESIS
07.2018 - Current
- Solely responsible for Salesforce requests/issues for over 200 Salesforce total end users across Sales Cloud and Service Cloud.
- Proficiency in Salesforce administrative tasks such as Flows, Profiles Roles, Permissions, Object Management, and Security.
- Coordinate with cross-functional teams and Executives to identify requirements and project objectives, creating scalable and innovative solutions. Customizing user interfaces according to specific departmental needs while maintaining consistent overall experience across the platform.
- Proactively design custom Salesforce applications enhancing functionality and user engagement to match the functional needs of specific segments of organization and the organization as a whole
- Automate routine tasks in Salesforce, reducing manual input by 40% and freeing up team’s time and resources.
- Develop detailed Salesforce reports and dashboards offering key insights that improve decision-making efficiency.
- Maintain accurate Salesforce records, ensuring data integrity and supporting reliable reporting. Initiated data cleanup projects, reducing duplicate records by 25%
- Collaborated with the IT department and outside IT consultants offering website integration, lead generation, and connections with other company external systems.
- Onboarded the Cyber Division to the Service Cloud environment to improve case management and customer service focusing majorly on cases and solutions.
- Evaluate and implement third party/vendor solutions such as Miller Heiman, Taskray, and Docusign increasing productivity and bringing additional components such as E-Signature and relationship building models to the Salesforce platform.
- Specialize in Flows to configure intricate processes to automate functionality in Salesforce, improving user experience and continuing to mold the Salesforce platform to best fit the business needs of the organization.
- Provide user training, documentation, and support to ensure effective utilization of Salesforce features by end users and stakeholders.
- As Docusign Administrator for the organization, manage users, document templates, workflows, and reports.
Marketing Support Coordinator
Robard Corporation
02.2012 - 08.2018
- Responsible for tactical day to day administration and operation of the Salesforce platform and execution of all Salesforce related projects.
- Specialist in customizing page layouts, workflows, views, objects, user accessibility, and field level security to best reflect our strategic business, sales processes, and other organizational objectives.
- Maintain Salesforce data integrity and HIPPA throughout the system utilizing Import Wizard, Dataloader, and other third party integrations.
- Planned and executed internal and external marketing events.
- Collaborated with cross-functional teams to develop integrated marketing plans for new product launches.
- Analyzed campaign performance data to refine future initiatives for improved results.
- Boosted social media engagement with targeted content creation and regular updates.
- Organized webinars and other educational events providing valuable insights into target audience pain points leading to more focused solutions offered by the company.
- Evaluated customer feedback received via surveys and online reviews using this data to continuously improve marketing initiatives and materials.
- Improved lead generation, implementing data-driven strategies to identify potential clients.
- Optimized email marketing campaigns, resulting in higher open rates and conversion percentages.
- Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns.
Education
Bachelor of Arts - Communications
Rowan University
Glassboro, NJ 05.2001 -
Skills
Salesforce Customization
Salesforce Configuration
Report building
Workflow Management
Process Automation
Data Management
Security management
Attention to Detail
Problem-Solving
Active Listening
Task Prioritization
Decision-Making
Timeline
Salesforce Administrator
ESIS
07.2018 - Current
Marketing Support Coordinator
Robard Corporation
02.2012 - 08.2018
Bachelor of Arts - Communications
Rowan University
05.2001 -