MARCUS MIMS
Alameda,CA
Summary
Rational, critical-thinking IT Lead with 20+ years of experience enhancing operations for organizations through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. Knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new systems.
Overview
14
14
years of professional experience
1
1
Certification
Work History
IT Senior Manager
REEF TECHNOLOGY
San Francisco, CA
01.2019 - Current
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
- Guided organizational technology strategy and roadmaps.
- Implemented and managed wireless devices, multi-site network infrastructure, business intelligence development, and implementation.
- Coordinated with management teams to plan, develop, align, and execute strategies that would meet the company's vision, mission, and purpose.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Resolved interpersonal conflicts by listening, finding common ground, and building relationships.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Assisted in development of long-term strategies to grow department and resources.
- Updated customers and senior leaders on progress and roadblocks.
Senior Information Technology Specialist
IMPARK
San Francisco, CA
01.2013 - 01.2019
- Loaded software, granted AD permissions, and configured hardware for new employees as part of the onboarding process.
- Managed customers' expectations of support and technology functions to provide a positive user experience.
- Documented repair processes and helped streamline procedures for future technical support actions.
- Configured new employee workstations, including all hardware, software, and peripheral devices.
- Performed site evaluations, customer surveys, and team audits.
- Assisted in technical support process refinement to improve customer service and support.
Senior Technical Support
LIFELONG MEDICAL, CALIFORNIA
Berkeley, CA
01.2008 - 01.2013
- Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Configured hardware, devices, and software to set up workstations for employees.
- Set up new desktop systems and configured laptops for incoming employees, loading required software and server permissions.
Education
Bachelor of Science - Information Technology Data Analytics
Capella University
Minneapolis, MN12.2022
Some College (No Degree) - Business Administration
California State University - East Bay
Hayward, CASkills
- Network configuration
- Windows Server
- SQL Server
- Microsoft Azure Admin
- Amazon Web Services
- Employee training
- Project Budgeting
- Disaster Recovery Planning
- Procurement
- Staff Management
Certification
MICROSOFT CERTIFIED SOLUTIONS EXPERT (MOBILITY) MICROSOFT CERTIFIED SOLUTIONS ASSOCIATE
Timeline
IT Senior Manager
REEF TECHNOLOGY
01.2019 - Current
Senior Information Technology Specialist
IMPARK
01.2013 - 01.2019
Senior Technical Support
LIFELONG MEDICAL, CALIFORNIA
01.2008 - 01.2013
Bachelor of Science - Information Technology Data Analytics
Capella University
Some College (No Degree) - Business Administration
California State University - East Bay
MICROSOFT CERTIFIED SOLUTIONS EXPERT (MOBILITY) MICROSOFT CERTIFIED SOLUTIONS ASSOCIATE
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