Summary
Overview
Work History
Education
Skills
Timeline
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Marcus Minnick

Kansas City,MO

Summary

Self-driven bar manager with over 5 years of experience in the service industry. From early days working door security at a high-volume bar in a college town to managing one of the busiest bars in downtown Kansas City, consistently demonstrating motivation, knowledge, and quick learning ability. Primary goal is to create an enjoyable environment for both guests and staff by prioritizing customer relations, work ethic, teamwork, and maintaining a smooth work flow.

Overview

9
9
years of professional experience

Work History

Freelance Consultant

Self Employed
06.2024 - Current
    • Evaluated client needs and expectations, and establishing goals to meet them.
    • Communicate with bar owners their customer needs and recommend appropriate solutions.
    • Assisted clients in navigating complex industry challenges with strategic recommendations.
    • Streamlined internal processes to enhance team efficiency and improve overall project outcomes.

Bar Manager

KC Hooley House
02.2023 - Current
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Served hundreds of customers during events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.

Supply Specialist,92Y

Missouri Army National Guard
10.2015 - 10.2023
    • Coordinated logistical support for various military exercises, enabling seamless execution of training scenarios.
    • Managed and distributed supplies and equipment to ensure operational readiness.
    • Oversaw the distribution and procurement of supplies, enhancing operational efficiency and mission readiness.
    • Maintained meticulous records of all transactions and inventory changes, providing accurate data for audits and reporting purposes.

Server Trainer

Yard House
04.2022 - 08.2023
  • Conducted training sessions to ensure servers were knowledgeable about menu items and service standards.
  • Monitored new server performance and offered continuous support throughout their employment.
  • Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Server/Bartender

Mama's On The Hill
02.2021 - 12.2021
  • Reduced wait times by quickly and accurately preparing orders, delivering a seamless experience for customers.
  • Collaborated with kitchen staff to ensure timely delivery of food items, improving overall guest satisfaction.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Education

Bachelor of Science - Finance

University of Central Missouri
Warrensburg, MO
12.2020

Skills

  • Problem-solving
  • Customer service
  • Staff training
  • Cash handling
  • Effective time management
  • Patience and tolerance
  • Strong multitasking
  • Engaging personality

Timeline

Freelance Consultant

Self Employed
06.2024 - Current

Bar Manager

KC Hooley House
02.2023 - Current

Server Trainer

Yard House
04.2022 - 08.2023

Server/Bartender

Mama's On The Hill
02.2021 - 12.2021

Supply Specialist,92Y

Missouri Army National Guard
10.2015 - 10.2023

Bachelor of Science - Finance

University of Central Missouri

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Marcus Minnick