Marcus Mitchell
Los Angeles,CA
Summary
Goal-focused Restaurant Server with 10 plus years of experience working in high-end, fine dining restaurant settings. Driven to go above and beyond to satisfy customers and improve operations. Dedicated to maximizing table turnover to take advantage of sales opportunities without sacrificing service.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Server Captain
Foxhall Steakhouse
Los Angeles, CA
03.2023 - 09.2023
- Trained serving staff in regards to daily specials, wine pairings, wine presentations
- Set up the floor according to covers and party-size and ensured the floor was fully set up 30 minutes prior to opening (silverware aligned perfectly, chairs aligned, candles lit, napkins properly folded)
- Covered shifts whenever people called out
- Closed the store (accumulated tips and tip outs per server, locked store down, set alarm code).
Server
Opus Prime Steakhouse
Oklahoma City, OK
05.2021 - 02.2023
- Ensured the proper cleanliness of assigned park grounds area by sweeping and power washing sidewalks, picking up trash, bagging as well as replacing trash receptacle liners
- Perform landscaping, park and parking lot maintenance
- Provide exceptional customer service to park guests by answering questions and giving directions
- Manage time to ensure that the assigned route will be completed during the regular after hours shift.
Manager
Conley Coffee
Oklahoma, OK
01.2020 - 04.2021
- Created a new coffee menu (and recipes) from scratch
- Curated a staff that would meet and exceed guest expectations
- Created a schedule that flowed with business and associate needs.
Lead Server/Trainer
Luciano’s
Boise, ID
08.2016 - 01.2020
- Organized bar and floor for lunch sales and set up seating charts for servers based off of time in and time out according to schedule and business needs
- Enacted extended stays and early releases of employees based on business needs
- Made cash and credit deposits.
Bartista
Starbucks
Boise, ID
06.2013 - 08.2016
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Provided excellent customer service by responding to inquiries quickly and professionally.
Server
The Cheesecake Factory
Thousand Oaks, CA
01.2011 - 04.2013
- Provided excellent customer service to ensure satisfaction.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
Education
Associate of Arts - Liberal Arts And General Studies
Boise State University
Boise, ID01-2014
Skills
- Team Management
- Menu Knowledge
- Teamwork and Collaboration
- Buffet Setup and Takedown
- Problem-Solving
- Food Inspection
- Wine Pairings
- High-Volume Dining
- Menu Memorization
- Order Taking and Processing
- Critical Thinking
- Staff Supervision
Certification
Food Handlers Certificate 2023-2026
TABC Certified, Los Angeles, CA
RBS Certification 2023-2026
Alcohol and Beverage Control, Los Angeles, CA
Timeline
Server Captain
Foxhall Steakhouse
03.2023 - 09.2023
Server
Opus Prime Steakhouse
05.2021 - 02.2023
Manager
Conley Coffee
01.2020 - 04.2021
Lead Server/Trainer
Luciano’s
08.2016 - 01.2020
Bartista
Starbucks
06.2013 - 08.2016
Server
The Cheesecake Factory
01.2011 - 04.2013
Associate of Arts - Liberal Arts And General Studies
Boise State University
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