Marcus Momo
New hope,MN
Summary
Methodical Computer Technician with 7+ years of experience in troubleshooting and resolving hardware and software issues. Skilled in diagnosing and repairing computer systems, optimizing network infrastructure, and providing exceptional technical support. Full-Service Computer Technician handles everything from PC onboarding through maintenance and repair to secure decommissioning services. Carefully protects sensitive data integrity. Holistic provider of exceptional PC repair and data management services. Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues. Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.
Overview
9
9
years of professional experience
Work History
Computer Technician
Medtronic
08.2021 - Current
- Managed computer installations, upgrades, and repairs for clients across various industries
- Diagnosed and resolved hardware and software issues, ensuring minimal downtime
- Collaborated with cross-functional teams to implement network improvements and security measures
- Conducted preventive maintenance to extend the lifespan of computer systems.
- Installed and maintained remote work systems to facilitate virtual employee access to technology for continued operation.
- Configured systems according to prescribed software and hardware frameworks.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Maintained office PCs, networks and mobile devices.
- Monitored systems in operation and quickly troubleshot errors.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Demonstrated increased knowledge of company products and equipment.
- Performed maintenance duties and safely handled chemicals and solutions.
- Completed preventive maintenance on machines to enhance production and maintain quality.
Computer Technician
E.A. Sween Company
01.2021 - 08.2021
- Provided on-site technical support to corporate clients, including troubleshooting hardware and software problems
- Installed and configured operating systems, software applications, and network devices
- Collaborated with IT teams to maintain and optimize network infrastructure
- Assisted in data backup and recovery procedures.
- Installed cabling, wireless routers and telephone systems for data communications networks.
- Ran cabling and installed data drops for new node installations.
- Diagnosed and resolved hardware, software and network problems and replaced defective components.
- Troubleshot hardware and software to determine and rectify network problems.
- Traveled to remote office locations to install nodes and implement client software rollouts.
- Supported users both local and by phone with problem resolution and education.
Computer Technician
Ready Controls, Inc
11.2019 - 01.2021
- Assisted senior technicians in diagnosing and repairing computer hardware and software issues
- Conducted system upgrades and performed routine maintenance tasks
- Gained hands-on experience in troubleshooting network connectivity problems.
- Collaborated with IT team members to design and implement comprehensive technology solutions for clients.
- Troubleshot connectivity issues effectively, maintaining stable network connections throughout the organization''s infrastructure.
- Documented all service actions in a detailed manner for easy reference during future troubleshooting efforts.
- Evaluated new hardware and software products for compatibility with existing systems before implementation into company infrastructure.
- Coordinated with vendors for warranty claims and efficient procurement of replacement parts as needed.
- Installed necessary software programs to meet specific user needs and enhance workflow capabilities within departments.
Computer Technician
GHI Electronics
08.2017 - 11.2019
- Assembled and tested custom-built computers for clients
- Provided technical support to end-users via phone and email
- Collaborated with vendors to order replacement parts and components
- Maintained accurate records of service requests and resolutions.
- Linked computers to network and peripheral equipment.
- Disassembled computers to perform diagnostics and check for repair needs.
- Updated and installed new software on desktop and laptop computers to maintain latest technology.
- Enhanced customer satisfaction by providing timely and efficient computer repair services.
- Assisted customers with the setup of new devices and provided guidance on proper usage and maintenance techniques.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
- Resolved technical issues for clients through remote support, increasing customer satisfaction.
- Enhanced system performance by conducting regular software and hardware updates.
Computer Technician
JKL Systems
11.2015 - 05.2017
- Diagnosed and repaired hardware and software issues for residential and small business clients
- Assisted in setting up home networks and configuring routers
- Conducted system upgrades and data migrations
- Educated clients on best practices for computer maintenance.
- Coordinated with vendors to procure needed equipment or services while negotiating favorable terms that aligned with budget constraints.
- Evaluated new technology tools to determine their potential benefits for improving efficiency or solving existing challenges within the organization.
- Assisted in the planning and execution of company-wide technology upgrades to ensure a seamless transition for all employees.
- Supported business continuity efforts by creating backup strategies for critical data storage systems and testing their effectiveness regularly.
Education
Currently Pursuing Bachelor's Degree - cyber security
Metropolitan State University
Associate degree - Electronics Engineering
Stella Marris Polytechnic University
Currently Pursuing Bachelor's Degree - Industrial Engineering Technology
Dunwoody College of Technology
Skills
- Proficient in Windows, macOS, and Linux operating systems
- Familiar with TCP/IP, LAN/WAN, and network troubleshooting
- Excellent problem-solving and communication skills
- Desktop and laptop installations
- Computer Troubleshooting
- Installation and Repair
- Software Installation
- System Upgrades
- Hardware and software installation
- Customer Service
- Hardware Repair
- Hardware troubleshooting
- Printers and Peripherals Installation
- Technical Support
- Help Desk Experience
- Network Administration
- Network Operating Systems
Timeline
Computer Technician
Medtronic
08.2021 - Current
Computer Technician
E.A. Sween Company
01.2021 - 08.2021
Computer Technician
Ready Controls, Inc
11.2019 - 01.2021
Computer Technician
GHI Electronics
08.2017 - 11.2019
Computer Technician
JKL Systems
11.2015 - 05.2017
Currently Pursuing Bachelor's Degree - cyber security
Metropolitan State University
Associate degree - Electronics Engineering
Stella Marris Polytechnic University
Currently Pursuing Bachelor's Degree - Industrial Engineering Technology
Dunwoody College of Technology