Marcus Monroe
Green Bay,US
Summary
Experienced in providing dedicated customer service with a proven track record of effectively handling high-volume calls, resolving client issues, and delivering exceptional support. Strong multitasking abilities enable seamless navigation of various systems while maintaining clear and concise communication. I always maintain a positive attitude even under pressure, ensuring a productive and efficient work environment. A reliable and solution-oriented approach, eager to contribute to a team-focused setting and make a valuable impact.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Machine Operator
Nestlé USA
01.2019 - 04.2025
- Perform changeovers when necessary
- Operate carton machine for pizza crust to get bagged
- Perform Lock out tagout when machine needs work
- Use RF Scanner for inventory and shipping dock
- Drive forklift to place product on shipping dock
Sanitation Worker
PSSI
01.2016 - 01.2019
- Clean machines used at American Foods to process beef
- Ensure there is no leftover cow blood on or in the machine
- Apply sanitizer to kill any remaining bacteria on the machine
Customer Service Representative
APAC
04.2013 - 01.2016
- Provide support to clients seeking details about their existing health coverage.
- Processed inbound calls, efficiently routing based on customer needs.
- Utilized multiple screens and software to provide client support.
- Managed and supervised a team of seven in Health Insurance division.
Education
High School Diploma - General Studies
WEST HIGH SCHOOL
Green Bay, WI06.2011
Skills
- Forklift
- Warehouse
- Shipping
- RF scanner
- Forklift Operator
- Computer operation
- Sales
- Customer service
- Data entry
- Machining
- Assembly
- Microsoft Office
Certification
- Forklift Certification
- Driver's License
Timeline
Machine Operator
Nestlé USA
01.2019 - 04.2025
Sanitation Worker
PSSI
01.2016 - 01.2019
Customer Service Representative
APAC
04.2013 - 01.2016
High School Diploma - General Studies
WEST HIGH SCHOOL
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