Marcus Moore
Boston,MA
Summary
Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in Epic.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Codman Square Health Center
08.2022 - Current
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Built and maintained positive working relationships with patients and staff.
- Used Epic to schedule appointments.
- Answered incoming calls, scheduled appointments and filed medical records.
Security
Andy Frain
11.2020 - 08.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Conducted regular patrols of key areas to spot and control security concerns.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
Animal Technician
Harvard University
02.2019 - 11.2020
- Collected, prepared and labeled samples for laboratory testing, culture, and microscopic examination.
- Restrained animals safely during exams and procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Administered medications to animals in treatment and documented changes in condition.
- Kept records of animal health, medical treatment and injections and growth progress.
- Skilled at working independently and collaboratively in a team environment.
Customer Service Representative
T-Mobile
11.2016 - 02.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
No Degree - Business Management
St. Joseph’s College of Maine
Standish, MESkills
- Demographics Information
- Reminder Calls
- Atrial Fibrillation
- Medical Insurance
- Bookkeeping Support
- Medical Billing
- Insurance Information Collection
- Office Administration
- HIPAA Compliance
- Word Processing
Certification
- First Aid/CPR Certified
- EHS - Environmental Health and Safety Professional
Timeline
Patient Service Representative
Codman Square Health Center
08.2022 - Current
Security
Andy Frain
11.2020 - 08.2022
Animal Technician
Harvard University
02.2019 - 11.2020
Customer Service Representative
T-Mobile
11.2016 - 02.2019
No Degree - Business Management
St. Joseph’s College of Maine
- First Aid/CPR Certified
- EHS - Environmental Health and Safety Professional
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