Marcus Moore
Country Club Hills,IL
Summary
Dynamic Certified Pest Control Technician and experienced Transportation Driver, recognized for delivering exceptional customer service and operational efficiency at Fox Pest Control. Proven proficiency in effective pest control techniques, vehicle maintenance, and analytical problem solving. Achievements include consistently enhancing customer satisfaction and safety while maintaining a clean MVR. Committed to advancing professional skills in pest management and transportation logistics.
Overview
5
5
years of professional experience
Work History
Transportation Driver
Bud’s Transportation
01.2021 - Current
- Transport clients from designated pick-up points to their destinations punctually, and safely.
- Plan routes efficiently using current weather and traffic data.
- Enhanced customer satisfaction by providing courteous and professional service.
- Assist in loading and unloading vehicles to ensure the safe transport of goods.
- Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
- Add fluids, check tires, and keep the interior and exterior spotless as part of vehicle upkeep.
Certified Pest Control Technician
Fox Pest Control
06.2024 - 12.2024
- Demonstrated excellent customer service skills when interacting with clients both over the phone or in person.
- Educated customers on proper sanitation practices that can help deter future infestations.
- Recommended company products and services to prevent repeat infestations and boost sales of elimination solutions.
- Followed local, state, and federal regulations regarding the safe handling and application of pesticides.
- Responded promptly to customer inquiries and complaints, providing exceptional service to ensure satisfaction.
- Inspected facilities to determine infestation source and appropriate treatment.
- Assessed the severity of pest infestations to determine the best course of action for eradication, and customized resources based on specific client needs.
- Performed follow-up visits to monitor the effectiveness of treatments and make adjustments as necessary.
- Documented all services performed on customer's service agreement forms.
- Performed monthly inventory checks on supplies needed for upcoming service appointments.
- Recognized for consistent quality service and efficiency.
- Fostered customer safety by cleaning and removing pesticides after application.
- Utilized appropriate protective gear and equipment during application.
- Cleaned out rodent bait boxes and traps while performing regular service visits.
- Kept accurate records of all chemicals used during service visits including type applied, amount used, date applied.
- Determined which method of elimination would be the most effective depending upon the type of pest and degree of infestation.
- Conducted detailed inspections of crawl spaces, attics, basements, and other areas in search of evidence of pest activity.
- Educated clients on preventative measures and the importance of sanitation to reduce future pest problems.
- Explained and reviewed service agreements with customers to cultivate understanding and customer satisfaction.
- Detailed every job in well-written report, pointing out sanitation and structural issues that could result in pest activity.
- Identified opportunities for additional services and provided clients with recommendations for further pest protection.
- Inspected building perimeters to determine pest point of entry.
- Operated and maintained pest control equipment and vehicles, ensuring they were in good working condition.
- Submitted in-person reports and supplied detailed notes on observations, actions taken, and recommendations for ongoing pest control.
- Executed residential pest management service routes maintaining top-tier customer service.
- Resolved customer concerns related to pest issues using integrated pest management services.
- Performed essential pest control services effectively.
- Recommended company products and services to prevent repeat infestations and boost sales of elimination solutions.
- Followed local, state, and federal regulations regarding the safe handling and application of pesticides.
Delivery Driver
Siteline
02.2022 - 02.2024
- Inspected, protected, and maintained company assets, merchandise, and vehicles.
- Navigated delivery routes efficiently, ensuring timely part transportation for commercial clients.
- Ensured accurate documentation for timely deliveries.
Delivery Driver
Auto Zone
06.2021 - 02.2022
- Drove a delivery vehicle to transport parts to commercial customers, including the loading and unloading of parts.
- Picked up returns, cores, and parts from nearby stores, or outside vendors.
- Maintained a safe driving and working environment, including PPE (Personal Protective Equipment).
- Assisted do-it-yourself customers in the store between deliveries.
- Made on-time deliveries and stops at AutoZone stores, vendors, and backhaul opportunities.
- Followed all DOT regulations to safely deliver merchandise, including hazardous materials.
- Loaded and unloaded pallets at AutoZone stores using an electric pallet jack and hydraulic lift gate.
Certified Pest Control Technician
Hawk Pest Control
02.2020 - 01.2022
- Executed residential pest management service routes maintaining top-tier customer service.
- Resolved customer concerns related to pest issues using integrated pest management services.
- Performed essential pest control services effectively.
- Attended workshops and seminars hosted by employer to keep current on methods regarding pest control.
- Adapted pest control strategies based on seasonal pest trends and emerging pest threats.
- Reviewed reports on pest-ridden areas and determined appropriate course of treatment.
- Determined which method of elimination would be the most effective depending upon the type of pest and degree of infestation.
- Recommended company products and services to prevent repeat infestations and boost sales of elimination solutions.
- Created detailed reports outlining findings during inspections and recommendations for treatment plans.
- Educated clients on preventative measures and the importance of sanitation to reduce future pest problems.
- Inspected building perimeters to determine pest point of entry.
- Performed preventative maintenance applications to help reduce the potential for future infestations.
- Identified most effective chemicals and treatments for use against specific pests.
- Explained and reviewed service agreements with customers to cultivate understanding and customer satisfaction.
- Kept accurate records of all chemicals used during service visits including type applied, amount used, date applied.
- Identified opportunities for additional services and provided clients with recommendations for further pest protection.
- Set mechanical traps, baits, and glue boards to remove pests from interior areas.
- Provided timely, safe, and effective pest control treatments to eliminate existing infestations.
- Maintained up-to-date knowledge of industry regulations and safety protocols related to handling pesticides.
Education
Associates - Business Administration-Pending
Prairie State College
Chicago Heights, ILSkills
- Enthusiastic Professional Demeanor
- Clear Interpersonal Communication
- Clear Communication Skills
- Committed Professional
- Driven and Independent
- Maintain Clean MVR
- Consistently Dependable
- Vehicle inspection
- Attention to Detail in Documentation
- Effective Pest Control Techniques
- Analytical Problem Solving
- Detail-Oriented Approach
- Effective Time Management
- Safety protocols
- Effective Conflict Resolution
- Inventory Control
- Relationship Building Expertise
- GPS navigation
- Vehicle maintenance
- Weather conditions awareness
- Punctuality
- Familiarity with Road Safety Laws
- Customer Service for Passengers
- Loading and unloading
- Social Engagement Skills
- Passenger transportation
- Valid Driver's license
- Commercial driving
References
Available upon request.
Roles And Responsibilities
- Inspects, protects and maintains company assets, merchandise and vehicles.
- Drives delivery vehicle to transport parts to Commercial customers.
- Ensure appropriate delivery documentation is generated and issued for each delivery, then appropriately filed.
- Perform residential pest management service routes with the highest level of customer service and professionalism.
- Address and alleviate customer concerns and pest related issues by using integrated pest management services.
- Complete all duties required by a pest/mosquito/termite service professional.
Timeline
Certified Pest Control Technician
Fox Pest Control
06.2024 - 12.2024
Delivery Driver
Siteline
02.2022 - 02.2024
Delivery Driver
Auto Zone
06.2021 - 02.2022
Transportation Driver
Bud’s Transportation
01.2021 - Current
Certified Pest Control Technician
Hawk Pest Control
02.2020 - 01.2022
Associates - Business Administration-Pending
Prairie State College
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