MARCUS MOORE
Raleigh,NC
Summary
Seasoned Customer Service Manager with a proven track record at Harris Teeter. Spearheaded training programs enhancing team effectiveness by 30%, significantly elevating customer satisfaction through strategic leadership and problem-solving. Expert in policy enforcement and performance evaluations, ensuring top-notch service standards.
Overview
2
2
years of professional experience
Work History
Customer Service Manager
Harris Teeter
Raleigh, NC
10.2024 - Current
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Provided exceptional customer service to ensure customer satisfaction.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Delegated work to staff, setting priorities and goals.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Monitored staff performance to ensure adherence to customer service standards.
Assistant Customer Service Manager
Harris Teeter
Raleigh, NC
04.2023 - 09.2024
- Assists with performing cashier and customer service clerk audits
- May assist with branch personnel issues such as employee counselings, balancing and scheduling
- Provides superior customer service
- Handles customer service problems using established policies/procedures
- Train and develop office assistants, cashiers, store accountants, and baggers
- Reports all associate and customer accidents in accordance with established procedures to the Manager on Duty
- Manages and achieves world class customer service standards as delegated by Harris Teeter
- Manage a team of customer service clerks, baggers and cashiers to provide professional advice and good customer service to customers
Substitute Bus Driver
Wake Prep Academy
Wake Forest, NC
11.2023 - Current
- Kept accurate records of trips including mileage driven and hours worked.
- Inspected vehicles and checked gas, oil and water levels prior to departure.
- Performed other related duties as assigned by school administrators or supervisors.
- Followed designated routes while adhering to scheduled arrival times at stops along the way.
- Advised passengers to be seated and orderly while on vehicles.
- Performed pre-trip inspection and mechanical checks before scheduled run.
- Monitored student behavior while transporting them to ensure safety regulations were being followed.
- Obeyed traffic laws and followed established traffic and transportation procedures.
- Assisted students in loading and unloading from the bus safely.
Education
Bachelor of Science - Journalism
East Carolina University
Greenville, NC12.2020
Associate of Arts - Communications
Wake Tech Community College
Raleigh, NC12.2017
Skills
- Microsoft Software
- Communication
- Training and mentoring
- Employee scheduling
- Time management
- Performance evaluations
- Team building
- Decision-making
- Problem-solving
- Customer focused
- Accounting
Websites
Timeline
Customer Service Manager
Harris Teeter
10.2024 - Current
Substitute Bus Driver
Wake Prep Academy
11.2023 - Current
Assistant Customer Service Manager
Harris Teeter
04.2023 - 09.2024
Bachelor of Science - Journalism
East Carolina University
Associate of Arts - Communications
Wake Tech Community College
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