Marcus Moraes
Acton,ON
Summary
Dynamic and dedicated professional with extensive experience in retail, customer service, administration, and hospitality. Outgoing personality that fosters positive interactions, recognizing the significant impact of actions and attitudes on overall business perception. Committed to delivering exceptional support while collaborating seamlessly with team members to achieve shared goals. A proactive approach ensures every interaction is handled with care and professionalism, enhancing overall satisfaction and care.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Making Waves Swim School
09.2023 - Current
- Customer reception. Greeted, spoke to, and took attendance of swimmers and families at the front desk and reception. Check-in and organization. Preparation of daily and weekly reports for business needs to meet goals. Promptly answered calls and responded to urgent emails. Performed hourly facility checks to ensure cleanliness and structure. Facilitated schedules for families and dealt with monetary transactions of merchandise and gross payments. Transferred and accommodated schedules for families based on availability and needs. As well as responding to customer requests, receiving and addressing feedback, offering excellent support and tailored recommendations to address needs.
Retail / Market Supervisor - Seasonal, May - Oct
Chudleighs
08.2020 - 10.2025
- Supervised the Retail/Market department at Chudleigh's Entertainment Farm, overseeing stocking and customer service for products such as apples, pies, cider, and more. Thrived in fast-paced environments, meeting tight deadlines consistently. Facilitated product transfers to ensure availability. Cultivated lasting customer and community relationships, driving long-term business growth. Collaborated with leadership to implement improvements and exceed team objectives. Demonstrated product knowledge and benefits to customers, boosting sales. . Led and organized a team of over 10 individuals effectively. Worked as a food runner and server of food and alcoholic beverages. Coached sales team members in effective selling strategies and closing techniques. Seasonal Job from May to October.
Backshop Worker
Georgetown Golf Club
06.2019 - 07.2021
- Handled cleaning, charging, operation, and provision of golf carts for patrons. Assisted customers with their belongings, ensuring carts were properly loaded. Maintained cleanliness and organization of the storage area for carts. Conducted regular inspections to remove obstacles and maintain safety. Distributed golf supplies as needed.
Education
Early Childhood Education
Sheridan College - Davis Campus
Brampton, ON04-2027
Architectural Technology
Sheridan College - Hazel McCallion Campus
Mississauga, ON04-2025
Bachelor of General Arts - French Major
University of Guelph
Guelph, ON01-2023
Skills
- French Language Proficiency
- Microsoft Systems
- Revel
- Google Drive and Google Software
- Jackrabbit, Trello
- Other Organizational Systems
Certification
- Smart Serve Certified
- French Language Proficiency - French Immersion
- Anaphylaxis Certification - Child Care Settings
- CPR-C
Timeline
Customer Service Representative
Making Waves Swim School
09.2023 - Current
Retail / Market Supervisor - Seasonal, May - Oct
Chudleighs
08.2020 - 10.2025
Backshop Worker
Georgetown Golf Club
06.2019 - 07.2021
Early Childhood Education
Sheridan College - Davis Campus
Architectural Technology
Sheridan College - Hazel McCallion Campus
Bachelor of General Arts - French Major
University of Guelph