- Gym Workouts
- Team Sports
- High-Intensity Interval Training
- Running
- I participate in a variety of outdoor recreational activities
- Volunteer Work
Marcus Morgan
North Little Rock,AR
Summary
Accomplished Branch Manager with a proven track record at US BANK, enhancing customer relationships and boosting sales through innovative strategies. Skilled in Branch Operations Management and coaching, demonstrated by significant revenue growth and improved team productivity. Excelled in decision-making and customer service, achieving and surpassing sales goals.
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management.
Successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
19
19
years of professional experience
Work History
Branch Manager
US BANK
05.2022 - Current
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Delivered consistent revenue growth through effective sales strategies, promoting banking products and services tailored to client needs.
- Collaborated with cross-functional teams to develop new products and services that met customer needs.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Coached and mentored staff to improve job performance, resulting in higher productivity and employee retention.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Client Relationship Consultant
US BANK
09.2019 - 05.2022
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
Assistant Manager
Sears
04.2017 - 09.2019
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Sales Associate
Sears
02.2006 - 04.2017
- Engaged in friendly conversation with customers to better uncover individual needs.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Developed strong rapport with customers and created positive impression of business.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Bachelor of Arts - History
University of Arkansas
Little Rock, Arkansas05-2015
Skills
- Branch Operations Management
- Customer Service
- Customer Relationships
- Excellent work ethic
- Excellent time management skills
- Decision-Making
- Cash Handling
- Verbal/written communication
- Coaching and Mentoring
Interests
Timeline
Branch Manager
US BANK
05.2022 - Current
Client Relationship Consultant
US BANK
09.2019 - 05.2022
Assistant Manager
Sears
04.2017 - 09.2019
Sales Associate
Sears
02.2006 - 04.2017
Bachelor of Arts - History
University of Arkansas
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