MARCUS NELSON
Charlotte,NC
Summary
Results-focused management professional offering 10 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders, who demonstrates the creativity and savvy that is critical to financial and operational success.
Overview
11
11
years of professional experience
Work History
Business Owner/Operator
Luxe Watersports of the Carolinas
Lake Norman, NC
03.2021 - Current
- Made financial and logistics decisions in best interest of company.
- Took care of escalated customer concerns to increase satisfaction.
- Created and implemented long-term company objectives by utilizing client feedback in process improvements.
- Supervised 8 crew members to maintain high levels of safety and boat functionality.
- Executed performance reviews to encourage improved productivity for team members.
- Conducted market research activities and competitive analysis to facilitate implementation of aggressive company marketing strategy.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
Business Center Store Manager
TD Bank
Charlotte, NC
10.2022 - 06.2024
- Analyzed financial statements, loan applications, and credit reports to determine customers' eligibility for loans.
- Initiated sales campaigns to increase deposits and loan products in the branch.
- Supervised a team of 10 staff members to ensure quality customer service.
- Provided support to bank personnel in resolving customer inquiries.
- Conducted regular meetings with employees to discuss goals and performance issues.
- Established relationships with corporate clients to identify potential business opportunities.
- Monitored daily activities within the branch including cash flow management, teller transactions, account openings and closings.
- Assisted in developing marketing plans for new products and services offered by the bank.
- Managed the day-to-day operations of the branch including scheduling, staffing, budgeting.
Business Banking Assistant Branch Manager
PNC Inc.
Gastonia, NC
10.2019 - 04.2021
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Manages priorities through planning and execution to drive all aspects of branch performance. Drives revenue and customer loyalty through consultative interactions with clients, and solutions that help them achieve financial well being.
- Drives the employee experience. Responsible for acquiring and retaining talent through effective onboarding, coaching and development . Makes talent development a priority for all branch team members. Ensures employees achieve performance and activity expectations through effective and ongoing performance management
Bank Branch Manager
Woodforest National Bank
Charlotte, NC
10.2018 - 09.2019
- Coached other employees in effective customer service and successful selling techniques.
- Participated in meetings with potential customers and presented small business solutions.
- Consulted with small business customers to determine needs and means and propose personalized banking solutions.
- Achieve branch sales and revenue goals by proactively identifying, marketing, and recommending banking products and services beneficial to the customer.
- Recruit, train, retain and motivate staff to ensure profitability, sales, customer experience, compliance, and growth objectives.
- Lead, partner and execute a community engagement strategy with a Community Development Relationship Manager in order to be an engaged and intrinsic community partner.
- Proactively grow business deposits and loans through inside and outside business calling.
Store Manager
T-mobile
Charlotte, NC
10.2016 - 10.2018
- Interview, hire and make necessary discipline decisions, including terminations, for store personnel
- Develop employees for growth and promotion by delegating appropriate responsibilities and inspecting completion
- Observe and coach employees to provide feedback around sales technique effectiveness and providing excellent customer service
- Ensure personnel adhere to the Code of Business Conduct
- Accountable for adhering to Corporate merchandising standards
- Fully understand and assist in educating personnel on the compensation plan and ensure employees know how to maximize commission
- Implement, execute and inspect existing and new retail programs, tools and training
- Execute monthly cost reviews of overtime, discounts, returns and credits
- Responsible for performing Self Audits quarterly
Store Manager
Sprint
Charlotte, NC
11.2013 - 08.2016
- Directs, supervises, and coordinates activities involved in assigned store.
- Ensures that all sales transactions, reporting requirements, and administrative tasks are completed in a timely manner
- Achieve customer satisfaction standards by maximizing the customer's experience and the store's revenue by managing the process of direct selling to customers.
- Meet required scorecard metrics.
- Train and develop all sales associates to ensure consistency and that staff is knowledgeable and capable of meeting store goals.
- Attend training meetings or training conference calls as directed by District Manager.
- Prepare a daily/weekly/monthly sales plan to meet and exceed store and individual sales goals.
- Supervise subordinates to ensure accurate and timely completion of any required activities to meet company compliance.
- Strong time management skills through successfully completing all requirements of the position, including but not limited to: proper store/staff scheduling, completing proper paperwork within timeframes given, completing scheduled inventories properly.
Education
Bachelor of Science - Criminal Justice
North Carolina A&T State University
2012
Skills
- Results-oriented
- Business Relationship Management
- Training and development
- Relationship Building
- Client-focused
- Operations management
Affiliations
Member, Criminal Justice Alumni Association (2013 - present)
Member, Charlotte under 30 Small Business Association (2015 - 2019)
Timeline
Business Center Store Manager
TD Bank
10.2022 - 06.2024
Business Owner/Operator
Luxe Watersports of the Carolinas
03.2021 - Current
Business Banking Assistant Branch Manager
PNC Inc.
10.2019 - 04.2021
Bank Branch Manager
Woodforest National Bank
10.2018 - 09.2019
Store Manager
T-mobile
10.2016 - 10.2018
Store Manager
Sprint
11.2013 - 08.2016
Bachelor of Science - Criminal Justice
North Carolina A&T State University