Marcus Nelson
West Jordan,Utah
Summary
Personal Banker at Wells Fargo, renowned for crafting personalized banking solutions that enhance client financial outcomes and privacy. Previously a Grocery Clerk at Smiths Food & Drug, where innovative inventory management and operational tactics were developed. With a solid foundation in Business Administration and skills in customer service and problem-solving, consistently drives improvements in client satisfaction and team efficiency.
Overview
7
7
years of professional experience
Work History
Personal Banker
Wells Fargo
12.2022 - Current
- Company Overview: renowned for crafting personalized banking solutions that enhance client financial outcomes and privacy
- Assist customers with banking inquiries, ensuring exceptional service and confidentiality
- Build rapport with customers, enhancing trust and satisfaction in financial services
- Provide tailored banking advice to support client financial goals
- Ensure strict adherence to banking confidentiality protocols
- Develop customer interaction strategies, driving measurable improvements in satisfaction
- Introduced new digital tools to enhance user engagement and satisfaction
- Analyzed client portfolios to recommend optimal financial strategies
- Renowned for crafting personalized banking solutions that enhance client financial outcomes and privacy
Service Advisor
CarMax
08.2022 - 12.2022
- Assisted customers with auto repair needs, ensuring satisfaction and timely service
- Scheduled and managed appointments, optimizing service workflow
- Maintained communication with repair customers, enhancing customer retention
- Ordered necessary repair items, ensuring prompt completion of repairs
- Streamlined repair processes, enhancing customer satisfaction and turnaround time
Grocery Clerk
Smiths Food & Drug
01.2018 - 01.2022
- Delivered exceptional customer service, enhancing shopper satisfaction and loyalty
- Efficiently stocked shelves, ensuring product availability and organized displays
- Maintained optimal inventory levels, preventing stockouts and overstock
- Assisted in daily functions, contributing to smooth store operations
- Suggested layout improvements, enhancing shopper navigation and store efficiency
- Implemented new product placement strategy that increased department sales
Education
Bachelors Of Business Administration -
South University
Savannah, Georgia06.2022
Associates Of Applied Science - Business Management and Accounting
Stevens-Henager College
Murray, Utah04.2020
Skills
- Customer Service
- Problem-solving
- Supervisory Skills
- Quick Learner
- Risk Management
- Team Building
- Departmental cooperation
- Negotiation Skills
- Customer Retention
- Appointment Scheduling
- Communication
- Client Relationship Management
- Sales
- Conflict resolution
Timeline
Personal Banker
Wells Fargo
12.2022 - Current
Service Advisor
CarMax
08.2022 - 12.2022
Grocery Clerk
Smiths Food & Drug
01.2018 - 01.2022
Associates Of Applied Science - Business Management and Accounting
Stevens-Henager College
Bachelors Of Business Administration -
South University
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