Marcus Newby
Business Operations Management
Willits,United States
Summary
Astute Business Owner experienced in operations management, competitive analysis and financial management. Demonstrated success in growth and innovation. Capitalized on new trends and technologies to boost business initiatives and reach sales objectives. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Proactive Assistant Sales Manager dedicated to handling various tasks with skill and poise. Committed to building talented and successful sales teams through dynamic communication and positive reinforcement. Responsible Property Manager committed to ensuring safe and comfortable environment for residents as well as advocating for needs of building board. High-energy Recreational Leader adept at developing exciting calendar events to maximize budgetary resources while fulfilling community desires. Talented problem-solver with personable and open style. Approached each day and unique challenges with enthusiasm, patience and humor.
Overview
18
18
years of professional experience
Work History
Operations Manager
Brooktrails Golf Course
04.2016 - Current
- Organized and detail-oriented with a strong work ethic.
- Cultivated interpersonal skills by building positive relationships with others.
- Devised strategies to boost customer sales and drive referrals due to excellent service resulting in new customer relationships.
- Recruited, hired, mentored and trained staff on business procedures, policies, duties and customer care methods.
- Trained new hires, providing information and insight into corporate policies and procedures.
- Oversaw day-to-day business operations by fostering deep professional relationships with wholesale contacts and customers.
- Promoted energetic atmosphere with purpose to drive improvements in customer care and experiences.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Handled day-to-day accounting processes to drive financial accuracy.
- Maintained excellent financial standings by working closely with bookkeeper to process business transactions.
- Developed and implemented strategies to maximize customer satisfaction.
Lead Installer/Lead Inspector/Operating Management
Vivant Solar
01.2013 - 01.2015
- Used drawings, schematics, and instructions to properly install PV systems in accordance with codes and standards.
- Determined appropriate sizes, ratings and locations for system overcurrent devices, disconnect devices, and grounding equipment.
- Conducted site visits, assessing solar panel placement and accurately measuring installation areas.
- Installed solar panels on multiple residential and commercial properties to meet customer requirements.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained a professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Prepared and documented health and safety incident reports for management review.
- Assisted in creating and distributing safety-related publications to promote safety management.
House Supervisor
Chrysalis
01.2009 - 01.2013
- Managed all intake and discharge paperwork and procedures for residents.
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Assisted residents with daily hygiene and living tasks.
- Recruited, hired and trained housekeeping staff to maintain competent workforce.
- Investigated and resolved customer complaints to establish trust and increase satisfaction.
- Evaluated and screened patients to determine needs and provide necessary support.
- Executed and complied with policies regarding patient admission, care and records to maintain standards of excellence for patients and families.
- Monitored patient care, human resources and implementation of policies and procedures.
- Maintained safe environment for patient/facility with continuous surveillance.
- Evaluated diagnostic data to determine eligibility and needed services.
- Consulted with interdisciplinary teams to enhance coordination of care, establish medical clearance and determine optimal timing of further interventions.
Assistant Sales Manager
Footlocker
01.2008 - 01.2010
- Completed store opening and closing procedures by counting drawers and managing security.
- Demonstrated exemplary customer service by engaging clients on sales floor.
- Trained new associates in successful sales and performance strategies.
- Assisted sales team with completing customer transactions and managing issues.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Generated sales report to help upper management make effective decisions and sales plans.
- Managed and developed sales team.
- Strengthened performance by applying excellent program and project leadership skills.
- Developed sales strategy based on research of consumer buying trends and market conditions.
Education
Associate of Science - Psychology
Shasta College
Redding, CASkills
- Financial Management
Business planning
Business administration
Business Development
Project Management
Customer Relations
Operations management
Staff Management
Contract Management
Strategic planning
Product development
Effective leader
Coaching and mentoring
Timeline
Operations Manager
Brooktrails Golf Course
04.2016 - Current
Lead Installer/Lead Inspector/Operating Management
Vivant Solar
01.2013 - 01.2015
House Supervisor
Chrysalis
01.2009 - 01.2013
Assistant Sales Manager
Footlocker
01.2008 - 01.2010
Associate of Science - Psychology
Shasta College
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