Dynamic Information Technology Specialist committed to optimizing systems performance for reduced operational costs and streamlined workflows. Performs timely software installations and tests alongside routine troubleshooting to facilitate system transitions and minimize downtime. Simplifies complex topics and processes to make technical interactions less intimidating for average users.
Hi, I’m
Marcus Newsom
Information Technology Specialist
Henrico,VA
Summary
Overview
6
years of professional experience
4
years of post-secondary education
1
Language
Work History
Ledgent Technology, CoStarRichmond, VA
IT Support Specialist
10.2022 - 02.2023
Job overview
- Provide guidance, assistance, coordination and follow up on client questions, problems or malfunctions of all systems applications, hardware and software installed and maintained by the company
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Install, configure, maintain and upgrade computer hardware and software
Apex Systems, Markel CoRichmond, VA
Help Desk Support Technician
08.2022 - 09.2022
Job overview
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided Tier 2 IT support to non-technical internal users through desk side support services.
- Provided on-call support for critical issues related to Citrix.
- Documented support interactions for future reference.
Insight, Capital OneRichmond, VA
Asset Management Analyst
02.2022 - 07.2022
Job overview
- Performing monthly inventory and cycle counts for all equipment
- Support branch and corporate applications, leveraging knowledge of current and new technologies
- Provide on premise support for projects and other support teams where needed
- Support the identification of trends in incidents and work orders and help to identify solutions and reduce incidents
- Perform asset controls activity in support of corporate asset management strategy
- Work with groups across IT to test new software and provide feedback
DeloitteLake Mary, FL
Solutions Analyst
04.2021 - 10.2021
Job overview
- Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings.
- Implemented JIRA program to increase operational efficiency.
- Using data, analytics assets, statistical methods and technologies to help clients make informed business decisions
- Analyzing and providing recommendations to clients on improvement opportunities by combining client data, subject matter experts, and data analytics tools
- Designing, developing, implementing and maintaining technology applications
TEKsystems, Defense Commissary AgencyFort Lee, VA
Help Desk Technician
10.2020 - 04.2021
Job overview
- Created user accounts and assigned permissions.
- Engaged in user support interactions via telephone, chat and email platforms.
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Utilize PowerShell and Command Prompt to run scripts used to assist in the troubleshooting process
US Army
Information Technology Support Specialist
07.2018 - 10.2020
Job overview
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Maximized system availability through development and testing of contingency plans.
- Designed and evaluated WAN and LAN connectivity technologies.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Implemented and maintained virtual private networks.
Firestone Complete Auto Care, HenricoRichmond, VA
Automotive Technician
04.2017 - 01.2018
Job overview
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Changed, rotated, and balanced tires on different types of vehicles.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
Education
Varina High SchoolHenrico, VA
High School Diploma
09.2014 - 06.2018
University Overview
United States Army Cyber Center of ExcellenceFort Gordon, GA
Graduate from Information Technology Specialist
10.2018 - 03.2019
University Overview
Full Sail UniversityWinter Park, FL
No Degree from Cybersecurity
09.2021 - 01.2022
University Overview
Skills
Technical Support
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Quote
There are no secrets to success. It is the result of preparation, hard work, and learning from failure.
Timeline
IT Support Specialist
Ledgent Technology, CoStar
10.2022 - 02.2023
Help Desk Support Technician
Apex Systems, Markel Co
08.2022 - 09.2022
Asset Management Analyst
Insight, Capital One
02.2022 - 07.2022
Full Sail University
No Degree from Cybersecurity
09.2021 - 01.2022
Solutions Analyst
Deloitte
04.2021 - 10.2021
Help Desk Technician
TEKsystems, Defense Commissary Agency
10.2020 - 04.2021
United States Army Cyber Center of Excellence
Graduate from Information Technology Specialist
10.2018 - 03.2019
Information Technology Support Specialist
US Army
07.2018 - 10.2020
Automotive Technician
Firestone Complete Auto Care, Henrico
04.2017 - 01.2018
Varina High School
High School Diploma
09.2014 - 06.2018