Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Interests
Timeline
Generic

MARCUS NGUYEN

Aurora,CO

Summary

Motivated and adaptable professional with a Bachelor of Science in Biology (May 2025) and EMT certification from Denver Health EMS Education. Over 3 years of hands-on experience in high-paced customer-facing roles, including receptionist and customer service leadership positions. Recognized for exceptional performance, team leadership, and problem-solving skills, leading to rapid promotions. Strong communication, conflict resolution, and multitasking abilities demonstrated in healthcare and retail environments. Proficient in POS and scheduling systems, with certified training in Basic Life Support (BLS) and emergency response. Bilingual in English and Vietnamese, adept at connecting with diverse clients and thriving under pressure.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Receptionist

Stella Nails & Spa
01.2018 - Current
    • Greeted incoming visitors and clients professionally and provided friendly, knowledgeable assistance.
    • Efficiently manage appointment scheduling for 5+ technicians using a salon appointment book, reducing client wait times and maximizing daily bookings
    • Process over $2,000 in weekly transactions with accuracy and efficiency, including handling cash, credit, check and digital payments
    • Resolve client concerns promptly and professionally, contributing to a high rate of repeat business and positive customer reviews
    • Coordinate daily workflow between front desk and technicians to ensure timely service and client satisfaction
    • Maintain a clean, welcoming reception area that reflects the salon's professional standards
    • Bilingual in English and Vietnamese, enabling effective communication with a diverse clientele and acting as a translation point between clients and technicians
    • Trusted with responsibilities in a family-owned business, demonstrating reliability, strong work ethic, and commitment to customer care

Customer Service Specialist

DICK'S Sporting Goods
10.2022 - 02.2024
  • Led front-end operations during peak business hours, managing $4,000–$10,000 in daily sales transactions with precision and accountability
  • Promoted to Customer Service Specialist within 3 months of hire in recognition of strong leadership, performance, and customer service excellence
  • Supervised and supported cashier teams, ensuring accurate register operations and adherence to company protocols
  • Trained and onboarded new associates in POS systems, basic transaction procedures, and customer engagement strategies, improving team efficiency and service consistency
  • Served as the first point of escalation for customer concerns, using sound judgment and problem-solving skills to resolve issues quickly and maintain customer satisfaction
  • Collaborated with store managers to maintain smooth store operations and uphold brand standards across all customer touchpoints
  • Demonstrated strong leadership under pressure, especially during high-traffic events and promotional periods

Education

Bachelor's degree - Biology

University of Colorado Denver
Denver, CO
05.2025

Emergency Medical Technician Course -

Denver Health EMS Education
Denver, CO
05.2025

Skills

  • Emergency medical response training
  • Patient vital sign evaluation
  • Point of sale system management
  • Cash management proficiency
  • Documentation/Report Writing
  • Effective communication
  • Problem-Solving
  • Team Leadership
  • Adaptability
  • Empathy and Customer Focus
  • Time management

Accomplishments

  • Achieved 2nd Dan Black Belt certification from Kukkiwon World Taekwondo Headquarters, demonstrating long-term discipline, physical and mental resilience, and mastery of advanced Taekwondo techniques through rigorous training and official examination
  • Achieved Dean's Honor Roll every semester of high school through hard-work, perseverance, and dedication.

Certification

  • Driver's License
  • IV Certification
  • BLS Certification
  • November 2024 to November 2026

Languages

English - Fluent
Vietnamese - Fluent

Interests

  • Enjoys going to the gym and weight-lifting
  • Loves cooking and trying different and new foods/cuisines
  • Passionate about professional sports, including NFL, NHL, NBA, and UFC
  • Enjoys playing and watching professional League of Legends

Timeline

Customer Service Specialist

DICK'S Sporting Goods
10.2022 - 02.2024

Receptionist

Stella Nails & Spa
01.2018 - Current

Bachelor's degree - Biology

University of Colorado Denver

Emergency Medical Technician Course -

Denver Health EMS Education

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MARCUS NGUYEN