Marcus Offutt
Moreno Valley,CA
Summary
Experienced manager with a strong P&L background, excelling in leadership, sales, service coordination, and team development within the Service Industry. Seeking a senior leadership role to leverage my financial acumen and operational expertise to drive growth, innovation, and profitability.
Overview
18
18
years of professional experience
Work History
So. Cal Regional Operations Manager
California Gate and Entry Systems
Anaheim, CA
08.2024 - Current
- Developed and implemented policies and procedures to improve operational efficiency.
- Identified opportunities for cost savings within the region's operations department through process improvements or technology upgrades (ServiceTitan).
- Verified adherence to OSHA and internal safety standards to minimize risks and enhance workplace safety.
- Developed and implemented a Manager Trainee Program to promote internal growth.
- 27% YOY revenue growth through May 2025.
- Developed both outside and inside sales roles within the organization.
Region Manager
Orkin Pest Control
01.2021 - Current
- Managed a $46M Revenue Region across 10 locations
- Oversaw operations of 240 team members and maintained a fleet of 210 vehicles
- Grew Profit margin from 19.2% to 22.4% in 2 years.
- Achieved annual revenue growth of 19% or more each year by driving ancillary service sales such as insultaion, Repairs, and Gutterlock
- Lead strategic operations across the region, driving sales growth, service excellence, and team development
- 2023 President's Club Honors, #1 Region in the Pacific Division
- Awarded for Best Employee Retention in the Division.
- Verified adherence to OSHA and internal safety standards to minimize risks and enhance workplace safety.
- Developed operating budgets for each store and worked cooperatively with teams to control expenses, eliminate waste and reduce overhead costs.
- Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.
Region Sales/Service Coordinator
Orkin Pest Control
01.2017 - 01.2020
- Coordinated sales and service efforts, ensuring synergy between the two, resulting in increased revenue and customer satisfaction
- 2019 President's Club Honors: Recognized as the top-ranked region in the company.
- Met regional sales objectives by developing and implementing promotion strategies, coordinating sales team and servicing key accounts to fortify business relationships.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth.
Branch Manager
Orkin Pest Control
01.2010 - 01.2016
- Managed branch operations, leading the team to achieve revenue, profit targets, and service excellence year after year
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Analyzed competitors and market trends to facilitate business growth.
- Received Top Employee Satisfaction Scores in the Region.
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
Call Center Manager
Orkin Pest Control
Riverside , CA
01.2008 - 12.2009
- Monitored daily operations, tracking call volume and service level metrics to improve performance.
- Developed quality assurance standards, establishing targets for staff to meet service expectations.
- Facilitated coaching sessions with CSRs to realign productivity objectives and enhance results.
- Promoted from within to motivate team members for key leadership roles.
- Achieved #1 region in division for Call Center Mosquito Sales.
- Created outbound cold and warm call campaigns to generate appointment opportunities for field sales staff.
Skills
- Servant Leadership
- Customer Service Experience
- P&L Analysis & Optimization
- Strategic Planning & Execution
- Sales & Service Coordination
- Fleet & Asset Management
- Revenue Growth & Profit Maximization
- Employee Development & Retention
References
References available upon request.
Timeline
So. Cal Regional Operations Manager
California Gate and Entry Systems
08.2024 - Current
Region Manager
Orkin Pest Control
01.2021 - Current
Region Sales/Service Coordinator
Orkin Pest Control
01.2017 - 01.2020
Branch Manager
Orkin Pest Control
01.2010 - 01.2016
Call Center Manager
Orkin Pest Control
01.2008 - 12.2009
Similar Profiles
Luis LopezLuis Lopez
Gate Technician at California Gate and Entry SystemsGate Technician at California Gate and Entry Systems
Brigette Atkins HarperBrigette Atkins Harper
Customer Service Representative / Dispatcher at West Coast Gate Entry SystemsCustomer Service Representative / Dispatcher at West Coast Gate Entry Systems
Erin TurnerErin Turner
Access Control Specialist at Classic Entry SystemsAccess Control Specialist at Classic Entry Systems
Alexis CookAlexis Cook
Cook/Cashier at La Sierra UniversityCook/Cashier at La Sierra University
Derrick OdenDerrick Oden
Productions Machine Operator at Pepsico North AmericaProductions Machine Operator at Pepsico North America