Marcus O'Neal
Lawrenceville,GA
Summary
Proven Transportation Specialist with over 5 years of experience in ensuring operational efficiency and compliance with DOT and FDA regulations at Lyft Driver Service and Remington Medical INC. Excelled in inventory management and team collaboration, significantly improving customer satisfaction and maintaining high safety standards. Expert in warehouse management and adept at fostering strong cross-functional relationships. History of achieving demanding delivery targets and maintaining high customer satisfaction with an open and clear communication style. Proficient in operating lift equipment, updating computer systems and coordinating paperwork.
Overview
9
9
years of professional experience
Work History
Transportation Specialist
Lyft Driver Service
05.2023 - Current
- Ensured timely deliveries by closely monitoring performance metrics and addressing potential issues promptly.
- Coordinated schedules and communicated changes to customers/clients.
- Developed contingency plans for various scenarios, ensuring minimal impact on operations during unexpected events.
- Submitted detailed reports on mileage, repairs, maintenance and other necessary expenditures during drives.
- Improved customer satisfaction rates by proactively addressing inquiries and resolving issues quickly.
- Maintained operations in compliance with DOT regulations.
Shipping and Receiving Coordinator
Remingtion Medical INC.
01.2015 - 01.2022
- Maintained a well-organized inventory system for streamlined product retrieval and shipment preparation.
- Resolved customer inquiries regarding order status or discrepancies in a timely manner, maintaining high satisfaction rates.
- Conducted regular inventory audits to verify stock levels and identify discrepancies, ensuring accurate recordkeeping.
- Ensured compliance with all FDA regulations regarding hazardous materials handling, maintaining a safe working environment for the team.
- Collaborated with cross-functional teams to address any shipping or receiving issues, fostering strong working relationships. Production meetings, group emails, cross training.
Education
Associate of Applied Science - Horticulture Operations And Management
Lanier Technical College
Oakwood, GA05.2015
Skills
- Stand-up, sit down, cherry picker forklift exp 5 years
- DOT, FDA Compliance, ISO 9001, SOP
- Inventory Tracking, incoming audits, QC, Cycle counts, FIFO
- Warehouse Management, Team Collaboration
Timeline
Transportation Specialist
Lyft Driver Service
05.2023 - Current
Shipping and Receiving Coordinator
Remingtion Medical INC.
01.2015 - 01.2022
Associate of Applied Science - Horticulture Operations And Management
Lanier Technical College
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