Marcus O'Neal
Cincinnati,OH
Summary
Highly motivated, result driven Professional with experience working in commercial and multifamily management, with proven ability to drive revenue growth and increase market share through effective business planning, marketing strategies and research. Seeking to flourish in a career opportunity that will utilize diverse management, sales and marketing skillsets to contribute as an integral part of the company’s success.
Overview
8
8
years of professional experience
Work History
Regional Property Manager
The Prime Residence Group
02.2024 - Current
- Responsible for handling a portfolio comprised of assets financed with diverse funding streams
- Adept at governing all facets of resident move-ins/outs
- Focused on developing and implementing marketing campaigns to increase and promote brand awareness and delivering exceptional sales training programs to drive revenue growth and team productivity
- Recruits and trains marketing and sales specialist on strategies to improve overall sales targets
- Effectively manages all corporate marketing functions, overseeing brand management, commercial property acquisition launches, advertising initiatives and social events
- Developed property management training program and supervise team tasked with accomplishing goals and resolving financial discrepancies
- Tracks accepted levels of unit turnover and renewal rates, as well as occupancy, delinquency, concession, bad debt.
- Conducted regular site visits to evaluate property conditions, identifying areas requiring improvements or repairs before escalating into larger issues.
- Oversaw capital improvement projects, coordinating with contractors to ensure timely completion within budget constraints.
- Managed lease renewals strategically to minimize turnover risks while balancing rent increases with market conditions for optimal revenue generation.
- Managed budget development and expense control, ensuring optimal financial performance across all properties in the region.
Administrative Services Supervisor
United States Army Reserves
08.2016 - Current
- Responsible for developing, maintaining, and using a soldiers’ full range of potential
- Led operational missions for personnel and convoys to achieve the mission, ensuring compliance of policies.
Financial Sales Consultant
PNC Bank
09.2023 - 01.2024
- Responsible for providing financial services to business and consumer clients
- Specialized in loan products, matching bank products with customer needs
- Successful in achieving sales goals while maintaining high level of customer satisfaction
- Certified as a National Mortgage Loan Officer (NMLS)
- Assisted customer in developing budgets and loan-term financial plans
- Built and maintained client relations resulting in increased sales growth
- Reviewed and evaluated client’s credit and credit needs to determine loan feasibility options.
- Implemented initiatives to improve customer satisfaction and increase repeat business.
- Collected data on competitors' pricing and promotions through primary and secondary research techniques.
Portfolio Manager
BRG Properties
01.2023 - 07.2023
- Responsible for managing a portfolio of two properties (336 units)
- Maintained/reviews/tracks daily budget for repairs, income and expenses and increased income by raising cash flow and reducing vacancy rate
- Independently managed the company’s largest portfolio consisting of 336 units, creating revenue sharing arrangement
- Continual ability to increase overall occupancy, retention, and brand awareness across two sites managed
- Managed all on-site, resident and vendor relations for portfolio and ensured timely and accurate reporting
- Managed and coached a team of 3 Property Managers and Regional Maintenace Managers
- Supervised and coordinated preparation of annual operating and capital budgets and ensured timely and accurate reporting.
- Strengthened client relationships, conducting regular meetings to review portfolio performance and address concerns.
- Facilitated portfolio performance review and implemented new strategies.
- Communicated market developments, portfolio changes and annual performance information to clients.
Regional Sales and Marketing Manager
R Communities Property Management
11.2021 - 10.2022
- Responsible for planning, executing, and maintaining lease contracts, maintenance, managing annual budgets and establishing relationships with occupants
- Committed to motivating the team to work together under a unified mission and culture of continuous improvement
- Responsible for providing daily leadership abilities to professionally operate 5 properties
- Managed all aspects of the property including fiscal components, staff management/human relations, marketing, public relations, operations/facility management
- Managed overall tenant relations, including promoting tenant satisfaction and streaming services delivery
- Managed and operated a budget of 1.6 million and ensuring costs remain at or below expenditure guidelines
- Managed and monitored social media platforms to promote the community to increase brand awareness.
- Negotiated favorable contract terms with suppliers and vendors, reducing costs without compromising quality.
- Streamlined internal communication within the sales team by establishing clear guidelines for reporting progress on key initiatives.
- Optimized sales processes by analyzing performance data, identifying areas for improvement, and implementing necessary changes.
- Assessed competitor activity within the region regularly; formulated counter-strategies to maintain a competitive edge.
- Led a team of sales professionals to consistently achieve and exceed sales targets, driving company revenue growth.
Regional Property Manager
A1 Equities
06.2020 - 10.2021
- Focused on optimizing sales effectiveness
- Introduced new sales strategies and tools that have differentiated the company while raising the bar on tenant satisfaction
- Supervised improvements for 945 units
- Responded to tenants needs on 7 managed properties, overseeing all maintenance repair requests
- Prepared and negotiated contracts with potential tenants and enforced rental contracts to reduce violations
- Maintained records of rental or usage activity, special permits issued, maintenance and operating costs, and property availability
- Managed overall sales process; Developed, trained and coached sales team to reach sales goal and implement strategies to exceed goals.
- Assisted in due diligence processes during new acquisitions, providing detailed assessments of potential investments'' operational strengths or weaknesses based on regional expertise.
- Monitored industry trends and regulatory updates, implementing necessary changes promptly to maintain compliance across all managed properties.
Office Manager
Home State Protective Services
07.2019 - 12.2020
- Committed to providing comprehensive services
- Ensured office efficiency by handling correspondences, managing file systems, and overseeing supplies and equipment
- Oversaw day-to-day activities as main point of contact and kept management informed regularly
- Provided direct administrative support, including scheduling appointments, meetings, and events; maintain file systems; mailing and shipping packages.
Leasing Sales Consultant
TWG | Springdale Apartments
09.2019 - 06.2020
- Prepared lease agreement paperwork and conducted credit checks for potential tenants
- Performed property inspections, checking for routine maintenance requirements and scheduling with contractors when necessary
- Managed portfolios, driving marketing initiatives for the company, evaluating sales initiatives through outreach & competitive trend analysis
- Consistent record of top performance, the ability to drive territorial revenue growth and increase market share through relationships and business planning
- Responsible for driving and managing underperforming portfolio activity to success
- Developed marketing strategies through outreach and training of new-hires and existing employees.
Education
Senior Real Estate Specialist Certification -
Hondros College of Real Estate
Cincinnati, OHHome With Diversity Certification -
Hondros College of Real Estate
Cincinnati, OHMilitary Relocation Professional Certification MRP -
Hondros College of Real Estate
Cincinnati, OH01.2022
Bachelor of Business Administration Degree, Real Estate -
University of Cincinnati | Linder College of Business
Cincinnati, OH01.2022
Associates of Science Degree, Biological Sciences -
Wittenberg University
Springfield, OH01.2019
Associates of Arts Degree, Military Science -
Central State University
Wilberforce, OH01.2019
Skills
- Document Preparation
- Asset Management
- Sales management
- Business Planning
- Marketing Program Development
- Contract Negotiation
- Property Operations
- Staff Training and Development
- Marketing and Advertising
- Contract Administration
Timeline
Regional Property Manager
The Prime Residence Group
02.2024 - Current
Financial Sales Consultant
PNC Bank
09.2023 - 01.2024
Portfolio Manager
BRG Properties
01.2023 - 07.2023
Regional Sales and Marketing Manager
R Communities Property Management
11.2021 - 10.2022
Regional Property Manager
A1 Equities
06.2020 - 10.2021
Leasing Sales Consultant
TWG | Springdale Apartments
09.2019 - 06.2020
Office Manager
Home State Protective Services
07.2019 - 12.2020
Administrative Services Supervisor
United States Army Reserves
08.2016 - Current
Senior Real Estate Specialist Certification -
Hondros College of Real Estate
Home With Diversity Certification -
Hondros College of Real Estate
Military Relocation Professional Certification MRP -
Hondros College of Real Estate
Bachelor of Business Administration Degree, Real Estate -
University of Cincinnati | Linder College of Business
Associates of Science Degree, Biological Sciences -
Wittenberg University
Associates of Arts Degree, Military Science -
Central State University
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