Summary
Overview
Work History
Education
Skills
Certification
Timeline
SalesManager
MARCUS OWENS

MARCUS OWENS

Management
Kokomo,Indiana

Summary

Most previous career with McClure Oil Corp I have earn top financial store two years in a row and top noble Roman’s sales two years in a row. I’ve also received a certification from IFFA (Indiana Food & Fuel Association) in C- Store Management. Im very goal oriented. when I start a project I see to it that the job is done in a timely manner and fulfills the needs of the company.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Store Manager

McClure Oil Corporation
08.2023 - 04.2025
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.

Supervisor

Ideal Food Group
07.2017 - 07.2023
  • Improved team performance by providing direction and hands-on support.
  • Set staffing schedules, administered payroll, and coordinated equipment maintenance.
  • Optimized stock levels and coordinated resources to support employees' needs.
  • Focused employees on important tasks and prioritized work actions to accomplish daily goals.
  • Reduced costs and streamlined production processes with implementation of Lean principles.
  • Oversaw work of employees each day, monitoring activities and assigning tasks to cover demands.
  • Protected team members from unnecessary risks by conducting regular safety training.

Customer Service Representative

At&t
01.2015 - 07.2017
  • Followed up with customers to offer additional support and check resolution satisfaction.
  • Anticipated needs and resolved problems to keep customers happy.
  • Handled customer inquiries, billing questions, payments, and service requests.
  • Delivered fast and friendly service regarding questions and service complaints.
  • Assisted customers in resolving product problems regarding usage or repair.

Hotel Front Desk Agent

Marriott
05.2013 - 02.2014
  • Offered professional first impression to all guests by keeping reception area clean and neat.
  • Informed guests of on-site entertainment, services, and available amenities.
  • Completed all guest accounting functions according to established hotel procedures, including processing room amenity charges and refunding deposits.
  • Greeted and welcomed hotel guests with energy, enthusiasm, and professionalism.
  • Kept impeccable administrative and financial records, verifying transactions and updates.
  • Communicated with departing guests to verify delivery of superior hospitality and to record guest feedback.
  • Made and confirmed reservations.
  • Issued room keys.

Education

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Everest online university
Indianapolis, Indiana

High school - undefined

Speedway high school
Indianapolis, Indiana
05.2013

Skills

  • Department organization
  • Staff discipline
  • Positive and professional
  • Multitasking
  • Team building
  • Call management
  • Inbound call management
  • Coordination
  • Policy enforcement
  • Problem resolution
  • Critical thinking

Certification

From Indiana Food And Fuel Association C-Store Management Certification.

Timeline

Store Manager

McClure Oil Corporation
08.2023 - 04.2025

Supervisor

Ideal Food Group
07.2017 - 07.2023

Customer Service Representative

At&t
01.2015 - 07.2017

Hotel Front Desk Agent

Marriott
05.2013 - 02.2014

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Everest online university

High school - undefined

Speedway high school

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