Marcus Page
Waldorf,MD
Summary
A highly motivated individual with customer service driven direct support, with extensive experience working technical support units. Combined with my strong work ethic and ability to build strong, productive lasting relationships that develop solid results. This allows for enhance productivity, quality assurance, outstanding customer service. Which brings overall proficient performance to any organization. An experienced office administrator with over 20 plus years of experience in administration and engineering. Providing excellent problems solving skills, improving customer satisfaction, and driving overall operational improvement to an optimum. Consistently saved costs while increasing profits. Multi-talented Engineering Analyst/Technician II consistently rewarded for success in planning and producing improvements. Experienced in policy development and staff management procedures positively impacting overall morale and productivity to any organization. Demonstrated ability to complete tasks accurately despite interruptions and competing demands.
Authorized to work in the US for any employer
Overview
37
37
years of professional experience
Work History
Youth Development Representative
Department Of Youth Rehabilitation Services
Washington, DC
02.2016 - Current
- Managed day-to-day direct supervision, positive engagement of youth in department's custodial care (normally 8-to-11 youth per unit).
- Prioritized, ensured positive interaction with youth on unit throughout facility.
- Secured though observation safety, security, well-being of court-involved youth, visitors, staff within the secure facility using a multitude of professional methods.
- Supervised, guided, counseled youth through daily activities within agencies vision, mission goals of the youths educational programs during their program contingency.
- Presented integral part of a multi-disciplinary team endeavor to provide safe, secure, human treatment of youth in custody.
- Guided youth with their daily educational assignments in classroom, during academic and vocational programming, work collaboratively with educational staff to maintain order and discipline.
- Lead participating in-group counseling sessions while assisting with development of appropriate life and social skills.
- Used verbal prompts, other techniques to de-escalate conflicts, tension, physical altercations, or other disturbances, using physical restraints, as well as imposing disciplinary actions on youth consistent with department policies, procedures, protocol.
- Trained/lead or provided guidance to lower-grade Youth Development Representatives in daily performance of duties assigned throughout facility
Support Associate III
Allied Government Solutions
Washington, DC
2022.03 - 2022.10
- Worked well in a team setting, providing support and guidance.
- Provided support to government staff by performing various clerical and repetitive manual functions with high attention to detail and accuracy.
- Interface with Passport applicants at Agency/Center information and will-call counters.
- Performed data entry in Process Center.
- Operates various equipment for high speed scanning, image review, book print, quality control, mail out and metering mail.
- Review passport product against data system information for completeness and accuracy constantly applying laws, regulations and procedures pertaining to issuance of a U.S. Passport.
- Operated TDIS to determine quality and correctness of prepared passports, maintains issued applications in orderly and traceable fashion, ensuring Passport chips are activated, accurately scan images into DOD data system.
- Assist CSM in maintaining and cataloging electronic records of passport acceptance facilities.
- Contact applicants to request necessary documents. Return applicants personal documents. Communicates with cashier officer and coordination with Passport Specialist assigned to special task of re-issuance of applications.
Engineering Analyst/Technician II
Huntington Ingalls Industries, Newport News Shipyard
Newport News, VA
02.1999 - 04.2015
- Provided administrative support to engineers/designers, modifying portions of electrical systems within product model using tools such as CATIA V5, SAP, Autocad.
- Coordinated with electrical engineers to ensure compliance with standardized applicable specifications according to designed specs.
- Produced Decisions Memorandums (DMs), resolving routing penetrations for overloads within compartment configurations.
- Managed Bills of Material (BOMs), Planned Independent Requirement (PIR's) for Engineering 57 Department.
- Supported Quality initiatives to reduce cost of products by identifying process improvements to gain continual stakeholder profits.
- Assisted in development of testing systems, including automated electrical equipment.
- Designed use of CAD programs to create detailed design and specifications.
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
- Researched customer design proposals, requesting to evaluate feasibility, cost, and maintenance requirements of designs.
- Developed concept layout design of product from specifications using 3D CAD software.
Information Management Specialist Of Comptroller
United States Air Force, Langley AFB, VA
Hampton, VA, VA
11.1987 - 04.1994
- In charge of daily operations Orderly Room squadron consisting of over 180 military, civilian personnel at Langley AFB, VA.
- Coordinated schedules, other pertinent activities for Commander of Squadron, First Sergeant, NCO's, airmen within the Comptroller Squadron
- Worked with other enlisted airmen to resolve problems, improve operations, provide exceptional customer service.
- Coordinated Airmen Performance Reports for all military personnel within squadron.
- Developed team communications, information for administrative meetings.
- Managed quality assurance program including on site evaluations, internal audits and customer surveys.
- Worked with Non-Commissioned Officer (NCOIC) to resolve administrative problems, improve operations and provide assistance using exceptional customer service.
- Acted as NCOIC is place of supervisor during absence, ensured office operations continued efficiently.
- Supervised junior airmen in providing excellent customer service to callers requiring assistance for military pay and other personnel issues.
- Provided onsite training.
- Wrote agendas and notes and sent out automatic notifications for upcoming meetings.
Education
INCOMPLETE - Religious Studies
Holy Light Bible College
Portsmouth, VA2014
INCOMPLETE - BUSINESS
St. Leo University
Eustis, VA2004
COMPLETE -
Airmen Leadership School
Langley AFB, VA1987
COMPLETED -
Information Management Technical School
Keesler AFB, MS1984
Skills
- Administrative Assistant (10 years), Outlook (10 years), Word (10 years), Strategic Planning (Less than 3 years AUTOCAD) (Less than 3 years CATIA V5) (Less than 3 years Block Wiring Diagrams)
- (Less than 3 years SAP experience)
- AUTOCAD
- Customer service
- Filing and record keeping
- Microsoft Outlook
- Microsoft Word
- Microsoft Excel
- Procurement
- Programming implementation
- Progress Report writing
- Quality Assurance
- 3D Modeling
- Process development
Timeline
Support Associate III
Allied Government Solutions
2022.03 - 2022.10
Youth Development Representative
Department Of Youth Rehabilitation Services
02.2016 - Current
Engineering Analyst/Technician II
Huntington Ingalls Industries, Newport News Shipyard
02.1999 - 04.2015
Information Management Specialist Of Comptroller
United States Air Force, Langley AFB, VA
11.1987 - 04.1994
INCOMPLETE - Religious Studies
Holy Light Bible College
INCOMPLETE - BUSINESS
St. Leo University
COMPLETE -
Airmen Leadership School
COMPLETED -
Information Management Technical School
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