Epic Systems
Marcus Parish
San Francisco,United States
Summary
Organized and dedicated Customer Service Representative with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Medical Billing Specialist
Stanford Healthcare
Palo Alto, CA
01.2017 - 02.2022
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
- Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
- Disbursed petty cash by recording entries and verifying documentation.
- Kept vendor files accurate and up-to-date to expedite payment processing.
- Generated financial statements and reports detailing accounts receivable status
- Managed invoicing and payment processing operations.
- Trained and mentored new team members and managers on accounts payable systems and policies to build cohesive groups and promote operational performance.
- Utilized talents and expertise to complete on-time and accurate monthly closing processes, journal entries and accruals.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Generated accounts payable reports for management review to aid in financial and business decision making.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Handled account payments and provided information regarding outstanding balances.
- Collected data to complete detailed financial reports for stakeholders and management.
- Responded to customer concerns and questions on daily basis.
- Used data entry skills to accurately document and input statements.
- Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Prepared billing statements for patients and verified correct diagnostic coding.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Reviewed patient records, identified medical codes and created invoices for billing purposes.
- Posted and adjusted payments from insurance companies.
- Performed billing and coding procedures for ambulance, emergency room, impatient and outpatient services.
- Determined prior authorizations for medication and outpatient procedures.
- Orchestrated medical coding, payment posting, accounts receivables and collections.
Technical Support Representative
SquareTrade
San Francisco , CA
06.2015 - 06.2016
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Documented support interactions for future reference.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Translated complex technical issues into digestible language for non-technical users.
- Assisted with updating technical support best practices for use by team.
- Configured hardware and granted system permissions to new employees.
- Responded promptly to incoming sales leads and requests for technical support.
- Provided documentation on troubleshooting of technical processes to support desk staff.
Global Concierge
Hilton Worldwide Holdings Inc.
San Francisco , CA
01.2013 - 07.2014
- Arranged for transportation to and from airport, train station and events for visitors.
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Collaborated with team members to achieve target results.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Exceeded goals through effective task prioritization and great work ethic.
- Scheduled deliveries of flowers, gifts and other products and made reservations for spa services and dining.
Education
Associate of Arts - Liberal Arts And General Studies
College of Marin
Kentfield, CA 09.2006 -
Skills
Meticulous Attention to DetailEase with Computers and TechnologyVerbal and Written CommunicationMultitasking and Time ManagementMulti-Line Telephone SystemsMicrosoft OfficeCustomer ServiceResearch and Analytical SkillsCorrespondence WritingData Entry and MaintenanceDe-escalation TechniquesMulti-Line Phone SystemsFirst-Tier Technical Support
Payment posting
Medical coding knowledge
Medical claims submission
Proficiency in EPIC
Billing statement review
POS systems expert
Technical Support
Creative problem solving
Software
Microsoft Excel
RTE
PowerPoint
Outlook
Timeline
Medical Billing Specialist
Stanford Healthcare
01.2017 - 02.2022
Technical Support Representative
SquareTrade
06.2015 - 06.2016
Global Concierge
Hilton Worldwide Holdings Inc.
01.2013 - 07.2014
Associate of Arts - Liberal Arts And General Studies
College of Marin
09.2006 -