Epic Systems
Marcus Parish
San Francisco,United States
Summary
Organized and dedicated Customer Service Representative with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Medical Billing Specialist
Stanford Healthcare
Palo Alto, CA
01.2017 - 02.2022
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
- Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
- Disbursed petty cash by recording entries and verifying documentation.
- Kept vendor files accurate and up-to-date to expedite payment processing.
- Generated financial statements and reports detailing accounts receivable status
- Managed invoicing and payment processing operations.
- Trained and mentored new team members and managers on accounts payable systems and policies to build cohesive groups and promote operational performance.
- Utilized talents and expertise to complete on-time and accurate monthly closing processes, journal entries and accruals.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Generated accounts payable reports for management review to aid in financial and business decision making.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Handled account payments and provided information regarding outstanding balances.
- Collected data to complete detailed financial reports for stakeholders and management.
- Responded to customer concerns and questions on daily basis.
- Used data entry skills to accurately document and input statements.
- Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Prepared billing statements for patients and verified correct diagnostic coding.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Reviewed patient records, identified medical codes and created invoices for billing purposes.
- Posted and adjusted payments from insurance companies.
- Performed billing and coding procedures for ambulance, emergency room, impatient and outpatient services.
- Determined prior authorizations for medication and outpatient procedures.
- Orchestrated medical coding, payment posting, accounts receivables and collections.
Technical Support Representative
SquareTrade
San Francisco , CA
06.2015 - 06.2016
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Documented support interactions for future reference.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Translated complex technical issues into digestible language for non-technical users.
- Assisted with updating technical support best practices for use by team.
- Configured hardware and granted system permissions to new employees.
- Responded promptly to incoming sales leads and requests for technical support.
- Provided documentation on troubleshooting of technical processes to support desk staff.
Global Concierge
Hilton Worldwide Holdings Inc.
San Francisco , CA
01.2013 - 07.2014
- Arranged for transportation to and from airport, train station and events for visitors.
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Collaborated with team members to achieve target results.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Exceeded goals through effective task prioritization and great work ethic.
- Scheduled deliveries of flowers, gifts and other products and made reservations for spa services and dining.
Education
Associate of Arts - Liberal Arts And General Studies
College of Marin
Kentfield, CA 09.2006 -
Skills
Meticulous Attention to Detailundefined
Software
Microsoft Excel
RTE
PowerPoint
Outlook
Timeline
Medical Billing Specialist
Stanford Healthcare
01.2017 - 02.2022
Technical Support Representative
SquareTrade
06.2015 - 06.2016
Global Concierge
Hilton Worldwide Holdings Inc.
01.2013 - 07.2014
Associate of Arts - Liberal Arts And General Studies
College of Marin
09.2006 -
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