Marcus Parks
IT Support Specialist
Atlanta,GA
Summary
Entry-level IT Support Specialist with a strong foundation in computer information systems, technical support, and troubleshooting. Over 10 years of professional experience delivering customer service across technical, retail, and logistics environments. Skilled in diagnosing hardware/software issues, managing databases, and providing responsive support to end users. Currently pursuing a Bachelor’s degree in Computer Information Systems and eager to apply technical expertise and problem-solving skills in a dynamic IT support or networking role.
Overview
10
10
years of professional experience
2
2
Certificates
Work History
Lead Carpet Cleaning Technician
Zerorez
07.2024 - Current
- Perform daily pre-and post-trip inspections of company equipment and vehicles, ensuring safety and operational readiness.
- Provide on-site service for multiple clients daily, maintaining professionalism and strong customer satisfaction scores.
- Educate clients on product care and preventive maintenance, improving long-term customer outcomes.
- Assist with equipment setup, furniture relocation, and safety protocols to deliver efficient service in diverse environments.
- Achievements/Tasks
Lead Back-End Clerk
Lowe's Home Improvement
09.2021 - 05.2024
- Managed vendor activity, inventory tracking, and reporting through Genesis system, ensuring data accuracy and timely updates.
- Coordinated returns, special orders, and hazardous materials handling in compliance with safety and company policies.
- Generated and filed weekly and monthly reports to support department operations.
- Operated forklifts and material-handling equipment to offload freight and organize inventory safely.
- Collaborated with customers, vendors, and manufacturers to resolve issues and ensure product availability.
- Achievements/Tasks
Lead Customer Service Delivery Driver
Kroger
12.2018 - 09.2021
- Executed multiple daily delivery routes across Metro Atlanta, ensuring accurate and timely order fulfillment.
- Conducted routine vehicle inspections and system checks, preventing delays and safety issues.
- Delivered outstanding customer service, resolving concerns and ensuring satisfaction with products and service.
- Assisted with fleet readiness by transporting and staging vehicles for fueling, loading, or maintenance.
- Achievements/Tasks
Lead Assemble Technician
KIA Automotive Assembly Plant
07.2015 - 10.2017
- Oversaw team assembly tasks, ensuring accuracy and quality on automotive production lines.
- Worked in teams to identify and resolve issues, implementing procedures to contain and repair recurring defects.
- Installed and torqued parts for 4- and 6-cylinder engines, meeting strict production standards.
- Operated manufacturing equipment and forklifts to maintain workflow efficiency.
- Achievements/Tasks
Education
Bachelors - Computer Information Systems
Atlanta Metropolitan State College
Atlanta, GA09.2025
Associates - Computer Information Systems
Savannah State University
Savannah, GA05.2016
High school diploma - undefined
G.W. Carver High School
Columbus, GA05.2013
Skills
Forklift
Warehouse Experience
Carpet Cleaning
Heavy equipment operation
Materials handling
Assembly
Valet
Computer hardware
Customer service
Technical support
Delivery Driver
Detailing
Databases
Microsoft office
Windows
Apple
Certification
Driver's License | Non-CDL Class C (2012-06 - Present)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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