Marcus Pena
St. Cloud,FL
Summary
Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively, unsupervised, and quickly mastering new skills. Reinforces a positive attitude no matter what circumstances situations may bring.
Overview
3
3
years of professional experience
Work History
Server Coach
Miller's Ale House
Orlando, FL
01.2023 - Current
- Trained and acclimated new servers to restaurant's culture and operations.
- Created positive guest experience by listening to guest needs and recommending options to meet requests.
- Managed tables throughout dining room to execute service at highest level.
- Maintain restaurant cleanliness, pre bus tables, complete side work throughout shift, run food, drinks, as well as complete closing beautifications.
- Maintained thorough knowledge of menu to describe dining options.
- Supervised serving staff to drive high level of hospitality and food excellence.
Stadium Club Server
Caribe Royale
Orlando, FL
12.2023 - 06.2024
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Informed customers of daily specials and signature menu items.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Presented menus and answered questions regarding items.
- Stayed informed about daily specials, new menu items, promotions.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Food Runner/Lead Busser
Park Pizza
Orlando, FL
05.2022 - 01.2023
- Responsible for delivering hospitality to guests with genuine and personable conversation
- This position is critical to our guest's overall experience as he/she must ensure all aspects of food presentation are up to standards and guests receive their food in a timely manner to ensure optimal food temperature and quality
- Maintain proper grooming and uniform standards
- Ensures interior and exterior cleanliness of the restaurant
- Observes guest’s body language to anticipate their needs to add to their exceptional experience
- Ensures all aspects of food presentation are in accordance with company standards
- Obtains any items needed for guests to ensure a great dining experience
- Follows proper safety procedures and policies for food handling
- Answers questions the guest may have regarding food and beverages and uses their knowledge of the restaurant to inform guests of services available
- Handles guest complaints by listening to their concerns, contacting the manager with any problems, and solving complaints to ensure guest satisfaction that will compel them to want to return
- Assists all team members with any additional items needed
Education
High School Diploma -
Lake Nona High School
Orlando, FLORIDA05-2020
Skills
- Analytical thinking
- Cooking, hospitality, and accommodation
- Strong organizational skills
- Strong communication
- Teamwork and collaboration
- Customer service
- Effective multitasking
- Employee training
- Time management
- Stress management
- Food and beverage upselling
- Adaptable and flexible
Timeline
Stadium Club Server
Caribe Royale
12.2023 - 06.2024
Server Coach
Miller's Ale House
01.2023 - Current
Food Runner/Lead Busser
Park Pizza
05.2022 - 01.2023
High School Diploma -
Lake Nona High School