Marcus Penny
Florence,AZ
Summary
Demonstrated background as Field Supervisor with experience in overseeing daily operations, ensuring adherence to safety protocols, and leading teams. Strengths lie in effective communication, problem-solving abilities, time management skills and leadership qualities. Significant contributions include developing team efficiency and implementing operational improvements. Previous roles have consistently required responsibility for project coordination, staff training, and performance management.
Overview
17
17
years of professional experience
Work History
Field Supervisor
OMS Communications Group LLC
Glasgow, KY
06.2022 - Current
- Monitored employee performance and provided feedback to enhance productivity.
- Maintained accurate records of employee timecards, leave requests.
- Managed contractors working on site according to terms specified in contracts.
- Assigned duties to field personnel according to their qualifications or experience level.
- Ensured compliance with company policies and procedures as well as applicable laws and regulations.
- Responded promptly to inquiries from customers regarding services provided by the company's field operations department.
- Resolved operational problems by analyzing data; identifying solutions; recommending corrective actions.
- Organized resources including equipment, materials and personnel in support of project objectives.
- Tracked inventory levels of parts and supplies used in the field operations department.
- Reviewed reports from subordinate supervisors regarding the status of projects or other matters related to the field operations department.
- Maintained positive vendor relationships and open lines of communication to enable resource availability.
Sales Consultant
Chrysler
Lawrenceburg, KY
03.2019 - 05.2021
- Maintained accurate records of all sales activities in the CRM system.
- Analyzed customer needs and preferences to recommend appropriate products.
- Monitored competitor activity and pricing strategies to adjust accordingly.
- Collaborated with marketing team to design promotional materials for campaigns.
- Generated leads through cold calling, networking, and referrals.
- Worked with fellow sales team members to achieve group targets.
- Generated sales across complete sales cycle process from prospecting through contract negotiations and closings.
- Advised customers on financing options, warranties and other services available at the dealership.
- Prepared paperwork for sales transactions and ensured accuracy of information.
- Created monthly reports summarizing sales activities, results, customer feedback.
- Greeted customers, answered phone calls and emails to provide customer service.
- Checked purchased vehicles at delivery time for damage and completed remaining preparations.
- Followed up with customers to build long-term relationships and successful referrals.
Operator
General Cable Industries
Lawrenceburg, KY
10.2016 - 02.2019
- Checked, weighed and recorded product information on documents.
- Inspected finished products for defects before packing them into boxes or bags.
- Collaborated with team members to ensure efficient workflow throughout the shift.
- Operated pallet jacks, forklifts, and other manual material handling equipment safely according to company standards.
- Conducted regular inventory checks of supplies used in the packaging area.
- Verified that labels were correctly attached to packages before boxing them up for shipment.
- Coordinated with scheduling, production and quality leaders to plan daily operations activities and resolve issues.
- Utilized hand tools and equipment to assist in packaging tasks.
Server
Buffalo Wild Wings
Frankfort, KY
08.2016 - 08.2017
- Delivered food orders promptly and courteously.
- Took orders from customers accurately and in a timely manner.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Upheld high standards of sanitation in accordance with health department regulations.
- Provided excellent customer service to ensure satisfaction.
- Followed health safety guidelines when preparing and serving food products.
- Monitored dining room for cleanliness and proper set-up at all times.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Cleaned tables and chairs to prepare dining area for next customers.
Assembly Line Production Worker
BLUEGRASS STATION
Winchester, KY
07.2008 - 02.2013
- Assembled components according to established procedures and safety protocols.
- Monitored assembly line operations to detect any issues or malfunctions.
- Utilized computers for tracking inventory levels and updating databases with relevant information.
- Stacked finished products onto pallets in preparation for shipment from the facility.
- Loaded and unloaded parts into machines for processing.
- Sorted and placed materials or items on racks, shelves or in bins according to predetermined sequence.
- Contributed to team-based environment to maintain line productivity and meet expected deadlines.
- Boxed, labeled, and moved items to keep production lines moving swiftly.
- Worked through each required task and step in production processes.
- Packaged products and double-checked package labels for accuracy.
Education
High School Diploma -
ANDERSON COUNTY HIGH SCHOOL
Lawrenceburg, KY05-2007
Skills
- Employee training
- Project management
- Regulatory compliance
- Performance monitoring
- Inventory management
- Data analysis
- Word processing
- Vendor management
- Money handling
- Outlook
- Microsoft Word, Excel, PowerPoint
Timeline
Field Supervisor
OMS Communications Group LLC
06.2022 - Current
Sales Consultant
Chrysler
03.2019 - 05.2021
Operator
General Cable Industries
10.2016 - 02.2019
Server
Buffalo Wild Wings
08.2016 - 08.2017
Assembly Line Production Worker
BLUEGRASS STATION
07.2008 - 02.2013
High School Diploma -
ANDERSON COUNTY HIGH SCHOOL
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