Marcus Powell
Fairburn,GA
Summary
Talented Grill Cook executes grill station operations to prepare quality food and deliver prompt service. Maintains clean, stocked and well-organized station. Works closely with restaurant personnel to uphold standards of service, resulting in memorable dining experiences.
Seasoned Shift Manager successful in keeping operations running smoothly and customers satisfied with high-quality service. Talent for proactively solving problems and keeping team members on task. Well-organized in planning schedules and workflows to accomplish objectives.
Dependable and hardworking professional skilled in keeping interior and exterior spaces clean and well-maintained. Accustomed to sweeping, mopping, vacuuming floors, restocking bathrooms, removing trash, cleaning windows and completing all other types of routine and deep cleaning.
Overview
19
19
years of professional experience
Work History
Grill Operator
Waffle House
Fairburn, GA
11.2023 - Current
- Cleaned and maintained grills, kitchen equipment, floors, and surfaces.
- Maintained sanitation standards in accordance with health regulations.
- Checked temperature of grill to ensure food safety.
- Prepared ingredients for menu items by cutting meats, vegetables, or other foods.
- Cooked food on the grill according to recipes and customer orders.
- Stocked refrigerators with fresh ingredients.
- Assisted customers with ordering decisions when necessary.
- Kept work area clean and organized throughout shift.
- Labeled containers appropriately for storage purposes.
- Followed proper food handling procedures while preparing meals.
- Ensured compliance with state health codes regarding food preparation and storage.
- Restocked shelves as needed to maintain inventory levels.
- Inspected cooking utensils and equipment for cleanliness and functionality.
- Recorded order details accurately on invoices or tickets.
- Maintained a safe working environment by following established policies and procedures.
- Communicated effectively with co-workers to ensure efficient workflow in the kitchen.
- Performed basic maintenance tasks such as changing oil or cleaning filters.
- Placed prepared dishes onto plates or trays for service staff members.
- Adhered to all applicable safety regulations when operating grills or other equipment.
- Cooked food to order adhering to company quality standards.
- Supported other kitchen team members when needed.
- Maintained cleanliness and organization of line workstations.
- Grilled various cuts of meat and seafood items to meet customer specifications and food handling standards.
- Distributed prepared food to servers.
- Monitored kitchen productivity and assessed overall productivity and workflow.
- Reviewed quality standards and verified continuous application throughout kitchen environment.
- Prepared many menu items during each shift.
- Operated fryers and grills according to instructions to maintain safety and food quality.
- Stored foods in designated areas by following standard wrapping, dating and rotation procedures.
- Utilized kitchen utensils and equipment to weigh, measure and mix ingredients according to recipes or personal judgment.
- Seasoned and cooked food according to recipes or personal judgment and experience.
- Assisted in preparation of menu items ranging from burgers to sandwiches.
- Stored food in designated containers and storage areas to prevent spoilage.
- Safely operated ovens, grills, and other kitchen equipment to minimize accidents.
- Sanitized workstation before and after shift to prevent illness and food contamination.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Replenished food items from inventory and rotated ingredients.
- Helped other staff members complete job tasks during peak times to keep kitchen running efficiently.
- Set up work stations prior to restaurant opening to improve speed during busy periods.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Received and stored food and supplies.
- Checked quality of food products to meet high standards.
- Chopped, diced and sliced ingredients for stir-fries, salads and appetizers.
- Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
- Made meals in accordance with company standards and requirements.
- Handled advanced thawing and food pre-preparation for upcoming meals.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Portioned food onto plates, added garnishes and sauces and handed off to wait staff for serving.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Distributed food to service staff for prompt delivery to customers.
Stocker
Walmart
Union City, GA
10.2022 - 07.2023
- Received and processed incoming shipments of merchandise.
- Stocked shelves with newly arrived products.
- Arranged merchandise in an attractive manner to promote sales.
- Maintained accurate inventory records through manual systems and and or computerized databases.
- Inspected stock for damage or defects and reported issues to management.
- Organized storage areas for efficient use of space.
- Provided customer service by answering questions about product location, price and availability.
- Assisted with store displays and window dressing as needed.
- Verified pricing accuracy on shelves against invoices from vendors.
- Followed safety procedures when handling hazardous material or dangerous goods.
- Ensured that all products were labeled properly before stocking the shelves.
- Maintained a neat, clean and orderly warehouse environment at all times.
- Removed outdated products from shelves in accordance with company policy.
- Monitored expiration dates of perishable items to ensure freshness.
- Sorted returned merchandise for restocking or disposal.
- Stocked shelves with new merchandise and checked for outdated or damaged items.
- Lifted materials of varied weights on regular basis.
- Faced products on shelves and displays to meet company policies.
- Replenished items to maintain stock availability.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
- Assisted customers by locating items and loading heavy purchases in vehicles.
- Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
- Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
- Palletized merchandise for easy movement to sales floor locations.
- Stocked shelves, racks, and bins with new or transferred merchandise.
- Packed and unpacked items, checking breakables before stocking on shelves.
Shift Manager
Salts Management, LLC dba Mcdonald's
Peachtree City, GA
08.2022 - 09.2022
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Assisted in resolving escalated customer service issues in a timely manner.
- Provided coaching and guidance to team members when necessary to improve performance.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Resolved conflicts between staff members in a professional manner.
- Responded quickly and effectively to emergency situations as they arose.
- Prepared detailed incident reports following any incidents that occurred during shifts.
- Enforced safety standards throughout the store including proper use of equipment.
- Inspected work areas regularly for cleanliness and organization standards.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Communicated with other shift managers to facilitate continuum of customer service.
- Upheld company standards and compliance requirements for operations.
- Coached employees on interactions with customers to drive exceptional service.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Directed and led employees and team members on effective operations, methods and procedures.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Reinforced rules to promote superior employee performance.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Enforced company policies, answered coworkers' questions and trained new personnel.
Cleaning Supervisor
Jani-King
Chicago, IL
09.2016 - 10.2018
- Managed daily cleaning operations and staff of up to 10 cleaners.
- Supervised the use of chemicals, materials, and equipment for cleaning and maintenance purposes.
- Conducted regular inspections of all areas to ensure that standards are met and maintained.
- Monitored inventory levels of supplies and equipment to ensure adequate resources are available at all times.
- Assisted with training new employees on safety protocols, cleaning techniques, and job duties.
- Provided guidance and support to team members when needed or requested.
- Ensured that all required health, safety, sanitation regulations are followed by staff members.
- Developed procedures for maintaining high standards of cleanliness in public spaces such as restrooms, lobbies, hallways.
- Resolved customer complaints promptly and efficiently while ensuring a positive experience.
- Maintained records of completed tasks including work orders and time sheets.
- Adhered to company policies and procedures while upholding safety standards in accordance with OSHA regulations.
- Investigated unusual odors or stains in order to determine the best course of action for removal or remediation.
- Ensured compliance with state and federal laws pertaining to hazardous waste disposal methods and practices.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Summer Camp Leader
Philadelphia Church
Chicago, IL
06.2014 - 10.2018
- Provided leadership, guidance, and support to campers of various ages.
- Organized and implemented recreational activities such as sports games, arts and crafts, swimming, and outdoor adventures.
- Planned and facilitated team-building exercises for campers.
- Maintained a safe environment by enforcing rules and regulations.
- Communicated with parents regarding their children's progress at camp.
- Built relationships with campers through positive interactions and encouragement.
- Developed creative lesson plans for educational activities related to the outdoors.
- Collaborated with co-counselors to ensure successful operations of summer camps.
- Assisted in preparing meals for campers and staff members.
- Supervised camper behavior during field trips and special events.
- Encouraged campers to be respectful of each other while participating in group activities.
- Facilitated conflict resolution between campers when needed.
- Conducted daily check-ins with individual campers on their physical and emotional wellbeing.
- Led initiatives to promote environmental conservation awareness among campers.
- Inspected equipment regularly to ensure safety standards are met.
- Demonstrated effective problem solving skills when faced with challenging situations.
- Ensured that all documentation is completed accurately and submitted on time.
- Provided first aid care when necessary in accordance with established protocols.
- Assessed camper performance throughout the duration of the program.
- Motivated participants to reach their full potential in every activity they took part in.
- Assisted campers with behavior issues and helped children open up and bond with new friends.
- Created a fun learning atmosphere for all age groups at summer camps.
- Implemented arts and crafts activities and supervised art sessions at camp.
- Met with parents and briefed on camp activities.
- Inspected cleanliness and hygiene of camp area.
- Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
- Communicated with other counselors to coordinate group activities.
- Helped campers build confidence and self-esteem through consistent guidance and mentoring.
- Coordinated and led group activities for campers and counselors.
- Maintained relationships and communicated with camper parents and family members.
- Kept children hydrated and applied sunscreen before activities to prevent sun and heat-related issues.
- Enforced discipline and policies to protect safety of recreational activity participants.
- Reported incidents and accidents to supervisors and completed necessary paperwork.
- Monitored for signs of physical and emotional distress and stopped activities to administer care when appropriate.
- Identified safety concerns and acted quickly to resolve issues and keep campers safe and healthy.
- Informed campers of daily schedules and provided regular timing updates to prevent lateness to subsequent activities.
- Planned various indoor activities during periods of inclement weather to promote camper satisfaction.
- Documented attendance and checked on late campers.
- Developed and led team-building exercises, promoting cooperation and problem-solving skills.
- Led outdoor adventures, including hiking, kayaking, and rock climbing, ensuring safety and engagement.
Maintenance Crew Member
Terrell Powell
Chicago, Illinois
01.2006 - 04.2009
- Performed routine maintenance and repair of buildings, grounds, and equipment.
- Inspected building interiors and exteriors for needed repairs or replacements.
- Repaired minor plumbing issues such as clogged drains, leaking faucets, broken pipes.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Swept and mopped floors in all rooms of the apartment.
- Vacuumed carpets, rugs, and furniture.
- Dusted surfaces including window sills, blinds, shelves, and ledges.
- Washed windows inside and out with special attention to corners and frames.
- Cleaned bathroom fixtures including toilets, sinks, showers and tubs, mirrors, walls, and tiles.
- Sanitized kitchen countertops, appliances, cabinets and drawers both inside and outside.
- Emptied trash cans throughout the entire apartment complex.
- Replenished supplies such as toilet paper rolls, hand towels for bathrooms and kitchen towels.
- Checked smoke detectors to ensure they were working properly.
- Ensured that all safety protocols were followed while performing duties.
- Performed regular maintenance checks on equipment used for cleaning purposes.
- Assisted with move-in and move-out services when needed.
- Inspected apartments prior to tenants taking possession of them to make sure everything was in order.
- Adhered to established standards of quality control while conducting daily tasks.
- Provided excellent customer service by promptly addressing any concerns or requests from tenants or management staff.
- Followed all company policies related to health and safety regulations and use of chemicals when cleaning apartments.
- Reported any damages found within an apartment unit to appropriate personnel immediately upon discovery.
- Kept business entrances clean, tidy and professional in appearance.
- Followed company uniform, performance and security policies with every job.
- Pulled chewing gum from undersides of tables, desks, chairs and various other fixtures, discarding gum and sanitizing area.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Cleaned building floors by sweeping, mopping or vacuuming.
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
- Polished windows, glass partitions or mirrors using sponges or squeegees.
- Followed safety processes for all manual and electric cleaning equipment.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Dusted furniture, machines or equipment.
- Mixed water and detergents or acids to prepare cleaning solutions.
- Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
- Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
- Completed routine maintenance checks, notifying management of needed repairs.
- Followed chemical cleaner and power equipment procedures to prevent damage to floors and fixtures.
- Cleared snow, leaves, trash and debris from steps, walkways and areas around building entrances and exits, maintaining cleanliness and appearance of premises.
- Notified managers of repair needs or additions to building operating systems.
Education
Some College - Paralegal Studies
College of DuPage
Glen Ellyn, IL05.2011
High School Diploma -
Community High School
West Chicago, IL06-2010
Skills
- Pallet Jack
- Typing
- Proofreading
- Dancing
- Drawing
- Cleaning (7 years)
- Restaurant experience
- Shift management
- Customer service
- Communication skills
- Banquet experience
- Food industry
- Cooking
- Cash register
- Sales
- Food service
- Food preparation
- Serving
- Childcare
- Windows
- Microsoft Office
- Cash handling
- Supervising experience
- Team player
- Meat preparation
- Food storage
- Grill maintenance
- Creative problem solving
- Knife skills
- Portion control
- Recipe execution
- Order accuracy
- Kitchen organization
- Temperature control
- Equipment cleaning
- Food presentation
- Sanitation procedures
- Adaptable
- Quick-learning
- Safe food handling
Timeline
Grill Operator
Waffle House
11.2023 - Current
Stocker
Walmart
10.2022 - 07.2023
Shift Manager
Salts Management, LLC dba Mcdonald's
08.2022 - 09.2022
Cleaning Supervisor
Jani-King
09.2016 - 10.2018
Summer Camp Leader
Philadelphia Church
06.2014 - 10.2018
Maintenance Crew Member
Terrell Powell
01.2006 - 04.2009
Some College - Paralegal Studies
College of DuPage
High School Diploma -
Community High School