Marcus Pratt
Orlando
Summary
Dynamic General Service Associate with a proven track record at Towne Park, showcasing exceptional customer support and communication skills. Excelled in complaint handling and quality assurance, significantly enhancing customer satisfaction and service efficiency through effective team collaboration and strong client relationships. Demonstrated a remarkable work ethic, consistently achieving tasks ahead of schedule.
Professional with experience in providing exceptional service and support. Skilled in customer interaction, problem-solving, and multitasking. Strong focus on team collaboration and flexibility to adapt to changing needs. Known for reliability, effective communication, and achieving results in fast-paced environment.
Overview
3
3
years of professional experience
Work History
General Service Associate (Valet Runner)
Towne Park
02.2022 - Current
- Handled high-volume calls, effectively addressing customer needs while maintaining professionalism.
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
- Collaborated with team members to streamline processes and improve overall service efficiency.
- Assisted customers with inquiries, resolving issues promptly for improved customer retention.
- Developed strong relationships with clients through consistent communication and excellent service delivery.
- Exemplified a strong work ethic by reliably completing assigned tasks on time or ahead of schedule.
Education
High School Diploma -
Valencia College
Orlando, FL05-2026
Skills
- Customer support
- Patience and tolerance
- Complaint handling
- Quality assurance
- Customer service excellence
- Excellent communication
- Customer service
- Team collaboration
Timeline
General Service Associate (Valet Runner)
Towne Park
02.2022 - Current
High School Diploma -
Valencia College
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