Marcus Primm

Alternative Shelter Program Specialist

11/22-Currently

• Work alongside other professionals to outline and implement program plans and objectives.
• Maintain regular communication between service providers via email and phone calls to coordinate program logistics.
• Establish goals and create action plans to achieve goals.
• Receive incoming invoices and budget form submissions and provide timely responses to inquiries.
• Read over new notice of funding proposals
• Conduct site visits

Coordinated Access for Adults Program Technician 04/22-11/22

• Maintain, update and operate Coordinated Access list for Adult System.
• Assist in development, design and maintenance of updated list.
• Coordinate with service providers to determine accuracy of information.
• Collect and manage information about shelter and housing resources.
• Enter and manage information in HMIS, including confidential participant information, data quality review and clean up for Adult System
• Respond to inquiries and provide information regarding rules, processes, procedures, and services to prepare for Coordinated Access meetings.
• Collect, track, and evaluate data and statistics related to Coordinated Access.

Covid-19 Voluntary Isolation Motel Program Technician 02/21-04/22

• Participated in, and also delegated sanitation procedures.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organized workflows to meet any daily demand.
• Worked with management team to implement proper division of responsibilities.
• Monitored employee performance and provided coaching and constructive guidance to address areas of concern.
• Identified individual employee's unique work styles and adapted management methods.
• Filed important program documents.

Covid-19 Voluntary Isolation Motel Program Aide 01/21-2/21

• Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
• Delivered friendly service for needs like: meal delivery, laundry, over the counter medicines, and practicing social distance in every interaction.
• Worked with team members to maintain strict cleanliness standards.
• Performed security rounds.

• Reached out to individuals eligible for services to solicit applications and offer assistance.
• Delivered friendly service for needs like hygiene and basic food essentials, providing expert support in every interaction.
• Worked with clients to improve life choices and maximize benefits of programs.
• Detailed program operations and participant activities with comprehensive recordkeeping.
• Oversaw day-to-day activities of residents in a motel shelter facility.
• Performed rounds to confirm that unauthorized visitors were on the premises.

Housing Specialist 07/20-10/20

• Sought out affordable housing options and residences for people in need.
• Answered client questions about lease and rental agreements and advocated on behalf of client needs.
• Assisted applicants in filling out housing applications and verifying assets.
• Helped clients find permanent or temporary housing.
• Explained rental and housing regulations to clients and helped each discover best options for housing.
• Documented all communication with applicants and inputted information into system using Service Point and OneNote.

Case Manager 11/19-07/20

• Assisted clients in accessing services and benefits by providing education and information about community resources.
• Cultivated positive, trusting relationships with clients and community providers to promote effective coordination of resources.
• Provided crisis intervention and guidance while maintaining safety of shelter
• Basic cleaning duties, bathrooms, day room, kitchen, etc.
• Performed housing assessments with vulnerable participants to see their eligibility of receiving housing resources.

• Recorded, transcribed and maintained confidential client information into applicant tracking system and database
• Interviewed, and screened roughly 250 people who are experiencing homelessness in 8 months
• Provided outreach with emergency food, clothing vouchers, ID assistance, and detox referrals
• Collaborated with senior leadership to execute new outreach plans
• Conducted interviews with participants to assess eligibility
• Explained questions in better detail for interviewees to allow truthful answers
• Provided emotional support while with residents to develop long term plans and goals
• Referred residents and families to community resources to improve well-being and quality of life
• Offered constructive feedback and contributed ideas at weekly staff meetings
• Intervened in crisis situations to protect residents and others
• Identified and addressed clients’ barriers to self-sufficiency such as substance abuse and educational deficiencies

Mobile Engagement/Outreach 11/18-01/19

• Worked with people experiencing homelessness and help them connect with resources
• Identified and addressed clients’ barriers to self-sufficiency such as substance abuse and educational deficiencies
• Developed and implemented a variety of innovative policies and strategies to promote client self-sufficiency
• Gathered data, analyzed it and compiled it into reports which were distributed to appropriate personnel
• Offered constructive feedback and contributed ideas at weekly staff meetings
• Gathered and analyzed cultural, educational, social and demographic data about our community to guide local program development

Residential Advocate 03/18-11/18

• Positively interacted with residents, which helped establish trust and communication.
• De-escalation of residents to avoid safety concerns.
• Document and report events that took place during shift.
• Maintain security of the building at all times.
• Administering drug tests.
• Set up breakfast and other meals occasionally for residents.
• Doing rounds of each facility to ensure safety and well-being of residents.
• Restocking toiletry items.
• Maintaining professional boundaries at all times.

• Greeted persons entering the establishment and determined the nature and purpose of visit
• Maintained building security and client confidentiality at all times
• Greeted incoming visitors and clients in a professional manner and provided friendly, knowledgeable assistance
• Resolved Tenant's issues and ensured that the community property manager was immediately notified when problems escalated
• Cleaned building floors by sweeping, mopping, scrubbing and vacuuming
• Sanitized bathrooms, showers and locker rooms
• Cleaned in and around the buildings, prioritizing safety at all times