Marcus Rader
Clearfield,Utah
Summary
Dependable and organized Route Sales Representative offering extensive knowledge penetrating new territories and promoting product lines. Effective in handling orders and verifying delivery of accurate shipments. Skilled in building and retaining accounts by providing support and attentive service.
Overview
9
9
years of professional experience
Work History
ROUTE SALES REPRESENTATIVE
M&M distribution
03.2023 - Current
- Maximized sales through effective territory management and strategic route planning
- Maintained accurate inventory records, ensuring sufficient product availability for customers
- Utilized time management techniques to ensure all routes were completed on time and efficiently
- Increased sales and placement of product displays through relationships management and use of promotional material
- Maintained positive relationships with customers using good communication and follow-through abilities
PROXTRA CUSTOMER SERVICE
The Home Depot
01.2020 - 03.2023
- Directly responsible for creating, maintaining, and improving client/customer relationships on a daily basis during sales and product inquiry transactions
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure
- Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing
- Out of the box thinking to find solutions for uncommon situations
- Responsible for meeting and/or improving sales, individual call quality and various business goals
PLUMBING APPRENTICE
Advanced Plumbing and Mechanical
04.2019 - 01.2020
- Cut and beveled piping using cutting torches, saws and threading machines
- Installed and inspected new and existing plumbing lines up to 8 inches in diameter
- Performed pipe fabrication, installation and fitting according to proper specifications
- Transported materials, tools and machines to installation sites
CUSTOMER SERVICE REPRESENTATIVE/CALL CENTER
The Home Depot
07.2018 - 01.2019
- Created a great experience for customers calling in about their online orders
- Consulted with customers to determine the best method to resolve service and billing issues
- Reviewed account and service histories to identify trends and issues
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
MEMBER SERVICE REPRESENTATIVE
America First Credit Union Operations Center
09.2017 - 07.2018
- Directly responsible for making sure all of the members needs were met
- That includes checking and savings deposits, loan payments, and general questions about the account and other services we offer
- Understanding the members problems and putting my self in their position to help understand the situation better
- Referred unresolved member grievances to designated departments for further investigation
- Learning and understanding the software and applications that the job requires
CRAFTSMAN
Judy's Homes
09.2016 - 07.2017
- Caulking, mud and tape, drywall, electrical, demolition
BARISTA
Starbucks Smiths Marketplace
02.2016 - 08.2016
- Opening and closing shifts, remembering order/drink combinations, great customer service, handling cash and card transactions, sanitizing all equipment, and became familiar with Starbucks app
CASHIER/CUSTOMER SERVICE
Smith's Marketplace
08.2015 - 02.2016
- Responsible for getting and keeping my area neat and clean
- Scanned grocery and canned items, handled money, checks and card transactions in a fast and accurate manner
- Making sure at the end of my shift my till was accurate and complete
- I received over 30 pins for my outstanding customer service
Education
GED -
Davis Applied Technology College
Kaysville, Utah01.2017
Skills
- Time Management
- Client Relations
- Competitor Analysis
- Communication Skills
- Sales Forecasting
- Route Management
- Merchandise Sales
- Product Promotion
- Stock Rotation
- Safe Driving
Timeline
ROUTE SALES REPRESENTATIVE
M&M distribution
03.2023 - Current
PROXTRA CUSTOMER SERVICE
The Home Depot
01.2020 - 03.2023
PLUMBING APPRENTICE
Advanced Plumbing and Mechanical
04.2019 - 01.2020
CUSTOMER SERVICE REPRESENTATIVE/CALL CENTER
The Home Depot
07.2018 - 01.2019
MEMBER SERVICE REPRESENTATIVE
America First Credit Union Operations Center
09.2017 - 07.2018
CRAFTSMAN
Judy's Homes
09.2016 - 07.2017
BARISTA
Starbucks Smiths Marketplace
02.2016 - 08.2016
CASHIER/CUSTOMER SERVICE
Smith's Marketplace
08.2015 - 02.2016
GED -
Davis Applied Technology College