Marcus Rainford (He/Him)

• Cultivated an atmosphere of accountability among team members by establishing clear performance expectations coupled with ongoing feedback and support.
• Spearheaded efforts to secure financing for major capital projects, supporting expansion initiatives.
• Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
• Strengthened internal communication channels to facilitate cross-functional collaboration and decision making.
• Successfully manages a P&L of $234 million, with an average growth rate of 3%.

• Provide functional expertise and execute responsibilities: to enable various teams to enhance the Starbucks experience for customers, increase profitability, and identify and pursue opportunities for growth and expansion within the region.
• Lead a team of leaders: Develop high-performing, results-driven teams through coaching, providing transparent insights and feedback, and meaningful developmental opportunities.
• Model how we work together: Use your leadership style to bring Starbucks values to life for your teams, modeling collaboration, inclusiveness, confidence in leadership, and teamwork that all move us toward business success.
• Successfully managed a P&L of $221 million, with an average growth rate of 7%.

Regional Operations Coaches (ROCs) utilize operations expertise to coach and consult with field leaders to execute and sustain US Business and Global priorities. They collaborate with field leaders and business partners to successfully implement change while building operational capability among regions.

Builds field leader capability to leverage Operational Excellence and bring the Starbucks Experience to life. Effectively influences and consults with field leaders to incorporate changes driven by organizational priorities.

Collaborates with field leaders to identify and validate market trends. Uses targeted problem solving in order to achieve organizational priorities and create pathways to excellence.

Leverages communication paths in and out of the region to ensure field leaders and support partners have the information and context they need to make decisions.

• Assessed performance management structures and implemented enhancements to improve frameworks and strengthen results.
• Achieved team goals through formalized training plans, coaching and performance management.
• Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
• Negotiated new annual contracts and service agreements with vendors to achieve prime pricing.
• Worked closely with organizational leadership and board of directors to guide operational strategy.

This position contributes to Starbucks success by leading teams through the ideation, identification and development of large and/or highly complex operations program, process, and system improvements and solutions to deliver a Starbucks Experience that enhances and grows the value of the brand through the eyes of the customer. Consults globally throughout the Company to identify opportunities and optimize performance in support of the Partner, Customer and Business. Works cross-functionally to influence change.
Models and acts in accordance with Starbucks guiding principles.

• Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
• Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
• Led change and transformation across business areas to deliver benefits and align company resources.

• Participated in various incentive programs and contests designed to
  support achievement of production goals.
• Responsible for implementing our business building and relationship
  building expectations with uniquely assigned accounts and customers.
  Managed the organization's largest districts and performed full sales cycle
  duties, increased annual sales by 38%.