Cassandra Reid
Detroit,MI
Summary
Driven to excel, I leveraged teamwork and leadership at Dollar General to enhance closing sales through strategic promotions, achieving seamless operations. My tenure at Metro One and Jimmy John's honed my customer service and problem-solving skills, ensuring safety and efficiency. My approach consistently improves workplace productivity and guest satisfaction, embodying a results-oriented mindset without directly stating it.
Overview
1
1
year of professional experience
Work History
Crew Member
Jimmy John's Gourmet Sandwiches
07.2023 - 05.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Security Officer
Metro One Security
03.2023 - 06.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company by foot.
Closing Shift Manager
Dollar General
12.2022 - 02.2023
- Increased sales during closing hours by implementing targeted promotions and upselling strategies for staff members.
- Collaborated with daytime managers to ensure smooth transitions between shifts and seamless store operations.
- Ensured safety compliance by conducting regular audits of store equipment, facilities, and staff practices during closing shifts.
- Optimized staffing schedules to maximize productivity while minimizing labor costs during closing hours.
- Conducted thorough cash handling procedures at the end of each shift, ensuring accuracy in register totals and bank deposits.
- Secured safety of business and employees at closing time by locking doors, reducing lighting and checking surrounding areas for suspicious activity.
Education
High School Diploma -
Murray Wright High School
DetroitSkills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Cash Handling
- Clear Communication
- Leadership Qualities
- Store Opening and Closing
- Complex Problem-Solving
- Inventory Restocking
- Multitasking and Organization
- Guest service
Timeline
Crew Member
Jimmy John's Gourmet Sandwiches
07.2023 - 05.2024
Security Officer
Metro One Security
03.2023 - 06.2023
Closing Shift Manager
Dollar General
12.2022 - 02.2023
High School Diploma -
Murray Wright High School
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