Marcus Reliford
Medical support Assistant
Beaumont,CA
Summary
Experienced Assistant Coordinator knowledgeable about maintaining records, gathering an analyzing data and using goggle docs. Excellent strengths in facilitating communication, organizing tasks and planning projects developed over 10 years of experience. Team-minded
Coordinator with 10 years of comprehensive experience performing administrative support duties to help office run smoothly. Versed in maintaining up-to-date files, preparing and recording invoices and initiating and managing payroll. Tech-savvy and hardworking professional knowledgeable in office management and bookkeeping procedures. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
24
24
years of professional experience
Work History
Assistant Coordinator
A.B Miller High School
Fontana, CA
02.2019 - Current
- Maintained schedules and allocated tasks to team members.
- Coordinated daily activities and assessed inventory needs for 75-person facility.
- Developed strong interaction and communication skills as result of participating in staff meetings and collaborating with families and guardians regarding special events.
- Coordinated daily activities and assessed inventory needs for 75-person facility.
- Collaborated with supervisor to evaluate team requirements, define plans and lay out courses of action.
- Attended weekly coaching meetings and discussed goals.
- Supervised process involved in signing in and signing out students.
- Greeted visitors, offering assistance and escorting to designated offices.
- Participated in training sessions regarding products and services.
- Developed and updated calendars to manage meetings and obligations.
- Created and maintained files following office procedures.
- Generated reports, compiling and organizing key data.
- Researched and prepared reports required by management or governmental agencies.
- Coordinated daily activities and assessed inventory needs for 60-person facility.
Barbershop Manager
R&R BARBERSHOP
Twentynine Palms, CA
10.2014 - Current
- Sanitized workstations and salon equipment to reduce risk of infection.
- Clipped and sheared hair into diverse cuts and fades for 60 customers weekly.
- Handled incoming phone calls and scheduled appointments.
- Styled and designed traditional and contemporary hairstyles for men and women daily.
- Utilized diverse knowledge to style hair as requested.
- Restocked shelves with products, purchased new inventory and controlled loss.
- Mentored new staff to enhance personal growth and increase productivity.
- Supervised work performance to motivate and support staff.
- Sanitized equipment and parts and maintained work areas in neat fashion.
- Pre-booked future appointments to increase repeat business.
- Resolved customers concerns with knowledgeable and professional approach.
- Responded to customer inquiries by phone, email and in person.
- Pursued continuing education and training to stay up to date with new trends and techniques.
- Supervised front-end of salon, booked appointments, inventoried sales area and coordinated employee schedules to maximize operations.
- Met with customers to discuss style options, preferences and special requirements.
- Recommended hair styles to compliment clients' facial features and coloring.
- Updated appointment calendar and set shift schedules.
- Monitored, tracked and recorded client satisfaction to maintain positive ratings.
Football Coach
Palm Springs Unified School District
Desert Hot Springs, CA
06.2013 - 01.2019
- Encouraged team members to become stronger, more agile athletes and more successful competitors through focus, effective training and proper nutrition.
- Developed training and exercise programs to meet individual requirements and team play strategies.
- Monitored safety of training, individual exercises and equipment usage to avoid sports injuries and damage to facility.
- Assessed player abilities and assigned positions according to individual strengths.
- Monitored academic performance of student-athletes in addition to athletic progress.
- Assessed student behavior and academic achievements to determine continued eligibility for program.
- Built strong media and community relationships through positive interaction and communication in support of sports program.
- Organized season timetable and scouted other teams for tactical aims.
- Worked with boosters, parents and school administrators to handle support functions.
- Readied team to compete in tournaments and other special events.
- Planned strategies and selected optimal team lineups to execute game plans.
- Guided athletes with encouragement, motivation and nutritional advice to support athletic performance and overall well-being.
- Monitored student athlete academic performance through grade checking and boosted results with study hall and techniques.
Customer Service Representative
Lowes Home Improvment
Palm Springs, CA
02.2013 - 04.2014
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Mentored new employees on procedures and policies to maximize team performance.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Developed strong customer relationships to encourage repeat business.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Recruiter
United States Marine Corps
Santa Clara, CA
05.2010 - 06.2012
- Attended career fairs and networking events to help fill openings and build candidate pipeline.
- Explained job duties, compensation and benefits to potential candidates.
- Worked with senior leadership to develop comprehensive recruitment strategies for long-term implementation.
- Compiled data from personnel records and prepared reports on candidate performance and qualifications.
- Utilized internal recruiting systems (iCIMS) to record, update and track all candidate progress.
- Facilitated job application processes for qualified candidates.
- Developed recruitment strategies to achieve required staffing levels for assigned requisitions.
- Met with hiring managers to identify talent needs and determine criteria for filling vacancies.
- Participated in local job fairs and recruitment events for prospective hiring.
- Read, analyzed, and interpreted various internal and external documents and reports.
- Trained and mentored newer recruiters in successful strategies for interviewing and qualifying candidates.
- Collaborated with human resources teams to mitigate risks and verify regulatory compliance.
- Provided hiring status updates to HR and managers for comprehensive oversight.
- Monitored applicant tracking system actions to support hiring deadlines and streamline candidate experiences.
- Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications.
- Advertised and promoted open positions using social media and digital marketing procedures.
- Managed candidate activity within Applicant Tracking System (ATS).
- Reviewed employment applications to match applicants with job requirements.
- Informed applicants of duties and responsibilities, compensation and benefits.
- Provided management with information and training for interviewing and performance appraisals.
- Scheduled and conducted new employee on-boarding.
- Analyzed data and developed solutions or alternative methods for employee retention.
Vehicle Commander
United States Marine Corps
RelifordImprovementLowesTwentynine Palms, CA
01.2000 - 06.2012
- Led and managed projects to support logistics efforts and plans.
- Consistently met company and department objectives within budget and time constraints.
- Created and enforced policies and procedures for entire logistics team.
- Created policies and procedures to inform and educate personnel on logistics activities.
- Assessed needs and allocated resources to meet demand.
- Established lasting relationships with clientele through effective issue resolution and negotiation, boosting business opportunities.
- Established strategies to address changing market environments and Internet technology.
- Supervised staff of 60 in daily activities, delivering continuous training and coaching to bolster each employee's skill set.
- Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
- Handled departmental scheduling to maintain proper staffing for shifts.
- Implemented on-the-job training activities to cross-train employees on various tasks.
- Reviewed profit and loss statements and metrics to identify trends and opportunities.
- Prepared inventory for shipment by attaching tags and labels.
- Managed day-to-day logistics operations, monitoring incoming deliveries.
Education
BBA - Business Administration and Management
University of Phoenix
Tempe, AZ06.2022
Barbering Certificate - Barbering
International School of Beauty
Palm Desert, CA02.2014
High School Diploma -
Fairfield High School
Fairfield, CA06.1999
Some College (No Degree) - Kinesiology
Solano Community College
Fairfield, CASkills
- Resource Allocation
- Project Coordination
- Work Planning and Prioritization
- Professional Networking
- MS Office
- Relationship Building
- Correspondence and Reports
- Recordkeeping
- Verbal and Written Communication
- Team Oversight
- Scheduling and Calendar Management
- Staff Supervision
- Team Management and Supervision
- Office Management
- Multitasking and Organization
- Team Leadership
- Time Management
- Motivational Leadership
- Complex Problem Solving
- Performance Management
- Microsoft Office
- Appointment Scheduling
- Team Building
- Coaching and Mentoring
- Handling Customer Complaints
- Customer Service
- Decision Making
Timeline
Assistant Coordinator
A.B Miller High School
02.2019 - Current
Barbershop Manager
R&R BARBERSHOP
10.2014 - Current
Football Coach
Palm Springs Unified School District
06.2013 - 01.2019
Customer Service Representative
Lowes Home Improvment
02.2013 - 04.2014
Recruiter
United States Marine Corps
05.2010 - 06.2012
Vehicle Commander
United States Marine Corps
01.2000 - 06.2012
BBA - Business Administration and Management
University of Phoenix
Barbering Certificate - Barbering
International School of Beauty
High School Diploma -
Fairfield High School
Some College (No Degree) - Kinesiology
Solano Community College