Marcus Resendez
Pflugerville,TX
Summary
Customer-Facing Retail Professional experienced in enhancing inventory availability and customer satisfaction through effective stock handling and issue resolution. Achieved positive customer interactions and consistent service standards by leveraging strong cash-handling and point-of-sale skills in high-volume environments. Focused on contributing to collaborative settings while developing problem-solving and project management capabilities.
Overview
2
2
years of professional experience
Work History
Package Handler
FedEx
Pflugerville, Texas
08.2026 - Current
- Loaded and unloaded delivery vehicles efficiently, ensuring timely distribution of packages.
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Loaded and unloaded FedEx trailers, handling packages with care and speed.
- Scanned packages with handheld devices to track FedEx delivery flow.
- Followed FedEx safety procedures while lifting, stacking, and staging freight.
- Assisted team members during peak shifts and shared warehouse tasks.
Lead Sales Associate
Leslie's Pool Supplies
Hutto, Texas
04.2026 - 08.2026
- Guided customers in selecting pool care products, chemicals, and equipment to meet specific needs.
- Delivered personalized customer service, addressing inquiries and fostering customer satisfaction. to ensure satisfaction.
- Addressed and clarified customer inquiries on pool maintenance, chemical safety, and product use to enhance understanding.
- Greeted customers warmly upon entry to enhance their shopping experience. and provided product information.
- Processed sales, returns, and exchanges through point-of-sale register systems.
- Performed water testing and explained treatment options using Leslie's store guidelines.
- Maintained stocked shelves and organized pool supplies for clean merchandising.
- Handled opening and closing tasks, including cash count and store readiness.
- Received shipments, signed off on packages and documented incoming items in the computer system.
To-Go Specialist
Olive Garden
Round Rock, Texas
12.2025 - 03.2026
- Processed Olive Garden to-go orders using POS system and ticket accuracy
- Managed curbside pickup requests for Olive Garden guests, enhancing customer experience
- Communicated order updates with kitchen staff and front-of-house team
- Verified special instructions and menu modifications for each to-go order
- Packaged carryout meals with sauces, utensils, and sealed containers
- Assisted guests with pickup inquiries, providing clear and friendly support
- Coordinated delivery and pickup orders, ensuring prompt service and customer satisfaction
- Operated cash register, collected payment from customers and provided change.
- Operated ovens, mixers, and dough sheeters in fast-paced bakery settings.
Product Flow Specialist
Best Buy
Round Rock, Texas
03.2025 - 11.2025
- Facilitated daily operations to ensure the team met objectives.
- Leveraged mobile devices to efficiently track customer orders and inventory.
- Received incoming shipments and matched contents with packing lists for accuracy.
- Compared customer requests with collected items to confirm order accuracy.
- Stocked and rotated sales floor inventory to keep products available.
- Picked grocery items for curbside pickup orders.
- Adjusted workflow to thrive in fast-paced settings.
- Ensured safe, sanitary environment for patrons by promptly addressing spills and hazards.
Education
High School Diploma -
Hendrickson High School
Pflugerville, TX05-2026
Some College (No Degree) - Welding
Austin Community College
Round Rock09-2026
Skills
- Package sorting
- Money handling
- Attention to detail
- Time management
- Adaptability under pressure
- Customer service
- Customer interaction focus
- Team communication
- Problem-solving mindset
Timeline
Package Handler
FedEx
08.2026 - Current
Lead Sales Associate
Leslie's Pool Supplies
04.2026 - 08.2026
To-Go Specialist
Olive Garden
12.2025 - 03.2026
Product Flow Specialist
Best Buy
03.2025 - 11.2025
High School Diploma -
Hendrickson High School
Some College (No Degree) - Welding
Austin Community College