MARCUS RICO
Grovetown,GA
Summary
Achievement driven and results-oriented with excellent customer service experience of 10+ years. Skills and knowledge in maintaining communication with other departments to ensure smooth operations and customer satisfaction. Able to learn quickly and retain information.
Overview
12
12
years of professional experience
Work History
Forklift Operator
Feit Electric
Pico Rivera, CA
05.2019 - 03.2024
- Assisted in the loading and unloading of goods from trucks and containers using forklift.
- Maintained accurate records of all inventory movements including deliveries, receipts and shipments.
- Performed daily maintenance checks on forklifts to ensure optimal performance.
- Transported materials between storage areas, loading docks and delivery vehicles as needed.
- Unloaded delivery trucks with product by hand or utilizing lift-gate truck when needed.
- Operated powered industrial trucks in accordance with OSHA regulations.
- Collaborated with team members to streamline warehouse operations and increase productivity.
- Communicated with supervisor and other warehouse staff to coordinate work.
Order Puller
Home Depot
01.2016 - 04.2019
- Fulfilling orders throughout the store
- Safety team and the DIH (Do It Herself) classes for the past 2 years
- Driving and maintaining various forklifts
- Providing assistance to customers on the sales floor
- Communicating with the service desk and the pro desk
- Loading and unloading delivery trucks
- Building displays for various events
- Maintain cleanliness of storage areas of orders
- Restocking canceled and completed merchandise
- Releasing and canceling orders
- Loading customers with merchandise
- Providing assistance to customers on the sales floor
- Maintaining cleanliness of the sales floor
- Driving and maintaining various forklifts
- Loading customers with merchandise
- Unloading delivery trucks
- Communicating with the service desk and the pro desk
- Maintaining stock merchandise on the sales floor
- Cutting lumber to customer size
Assistant Manager
GoodWill
08.2012 - 10.2015
- Assisting the manager in organizing, planning and implementing strategy
- Ensuring store schedules and objectives are met by employees
- Supervise and motivate staff to perform their best
- Support new and existing sales associates
- Sending daily nightly reports
- Providing assistance to customers on the sales floor
- Assigning daily tasks to community service
- Assists in pricing donated items for resale
- Maintaining cleanliness of the entire store
Keyholder
GoodWill
08.2012 - 10.2015
- Performing carry outs of purchased items for customers
- Providing assistance to customers on the sales floor
- Assists in pricing donated items for resale
- Assigning daily tasks to community service
- Opening the store for business
- Sending important emails
- Maintaining cleanliness of the entire store
Donations
GoodWill
08.2012 - 10.2015
- Collecting all donations from donors and providing tax reduction receipt
- Maintaining cleanliness of donation area, sales floor and bathroom
- Performing carry outs of purchased items for customers
- Providing assistance to customers on the sales floor
- Assists goodwill truck drivers with donation bins
- Cashier
- Assists in pricing donated items for resale
Education
Photography
Cerritos College
Cerritos, CA01.2010
High School Diploma -
Santa Fe High School
Santa Fe Springs, CA01.2005
Skills
- OSHA safety trained
- Strong customer service interactive skills
- Public speaking
- Teamwork
- Self-management
- Self-motivated
- Microsoft Office
- Excel
- Word
- Power Point
References
Available upon request
Timeline
Forklift Operator
Feit Electric
05.2019 - 03.2024
Order Puller
Home Depot
01.2016 - 04.2019
Assistant Manager
GoodWill
08.2012 - 10.2015
Keyholder
GoodWill
08.2012 - 10.2015
Donations
GoodWill
08.2012 - 10.2015
Photography
Cerritos College
High School Diploma -
Santa Fe High School
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