Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marcus Ridley

Silver Spring,MD

Summary

Dynamic sales and marketing professional with more than 25 years of experience seeking opportunity with top brands where I can continue to grow professionally and earn top compensation.

Overview

21
21
years of professional experience

Work History

Sales and Design Consultant

A Renewal by Anderson
02.2023 - Current
  • Researched and stayed current on industry trends to incorporate new products into designs.
  • Conducted client consultations to understand requirements and preferences.
  • Participated in furniture selection and documentation of specifications.
  • Utilized computer-aided design (CAD) software to create plans and mockups of room layouts.
  • Developed space planning concepts, color palette selections, and textile presentations.
  • Applied green building and environmental design into business and residential projects.
  • Assisted clients with budget considerations and made recommendations for furniture, wall hangings and [Type] items.
  • Presented design proposals to clients to establish clear project expectations and goals.
  • Worked closely with contractors and vendors to improve project coordination, completing projects on time and within budget.
  • Specified appropriate products and materials to meet project objectives and design scheme.
  • Devised project budgets to track expenses and avoid cost overruns.
  • Led interior design across conceptual, schematic, design development, and construction document phases.
  • Oversaw installation of finishes, furniture and other design elements to control final product.
  • Collaborated with contractors and suppliers for smooth execution of design plans.
  • Proven ability to learn quickly and adapt to new situations.
  • Developed key client relationships, providing design solutions that met needs and budgets without compromising quality or design intent.
  • Prepared product and layout documents implementing diverse design concepts.

Field Underwriter

Choice Holding Unlimited Investment
04.2017 - Current
  • Responsible for generating new clients through networking and direct leads.
  • Interview prospective clients to customize insurance policies to suit clients' needs
  • Service policyholders by analyzing current policies and suggesting new product options while maintaining and cultivating current book of business.
  • Determined and documented loan conditions and communicated requirements and decisions.
  • Reviewed applications for insurance coverage and reports from loss control specialists to determine risks.
  • Supported review and acceptance or denial of new or renewal business.
  • Identified and resolved application discrepancies for accuracy and compliance with relevant regulations.
  • Monitored market conditions and economic trends to identify and limit potential risks.
  • Supported review, acceptance, or denial of new or renewal business after carefully reviewing all information.
  • Built strong relationships with lenders, brokers and clients for constructive communications.
  • Calculated group and individual renewal rates based on customers' background, industry and demographic information.
  • Documented underwriting decisions and provided evidence of compliance with applicable regulations.

Internet Sales

Mercedes Benz of Marietta
07.2021 - 01.2022
  • My responsibilities as internet sales associate was to guide internet clients through the simple process of purchasing vehicles online.
  • Provide alternate vehicle options due to lack of inventory and maintain proper follow up to ensure all clients get the best customer experience ever.
  • Met or exceeded Internet sales goals and objectives 100%.
  • Managed Internet sales leads by responding to inquiries, setting appointments and answering questions on products..
  • Attained minimum performance of Internet sales ratio from inbound leads.
  • Managed portfolio of accounts and consistently generated strong annual sales.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Performed in-store strategic planning by tailoring programs and fact-based sales presentations to customer needs, store demographics and observed consumer base.
  • Developed and implemented marketing strategies to maximize sales and attract new clients.
  • Retained business through proactive sales activities directed at key decision-makers.
  • Worked on sales floor before, during and after store hours and modeled customer service behaviors for staff.
  • Utilized creative problem-solving skills to overcome technical challenges in the sales process.
  • Supported sales floor, cash wrap and back of house to catalyze daily operations.
  • Produced strong revenue numbers and continued promotional success with continued coaching of sales and marketing teams.
  • Achieved sales and service metrics in key measurable areas, garnering public appreciation and expanding customer base.
  • Built strong strategic consultative sales partnerships with stakeholders.

Sales Leader - Internet and Floor Manager

Automove Retail Atlanta Area Hyundai / Genesis Dealers
09.2006 - 02.2021
  • My responsibilities as floor manager was to provide support to fellow associates by motivating, closing deals and teaching processes
  • My responsibilities as Sales leader was to demonstrate commitment to excellent customer service, add new customers while maintaining premium service levels with existing customers to generate repeat business
  • Acquired and maintained full knowledge of product technical and functional aspects to better serve customers' needs.
  • Coordinated solutions for new and existing customers to meet unmet needs and resolve various issues.
  • Developed multiple sales strategies to address range of project and customer types.
  • Negotiated contracts with service providers and customers to achieve profitability goals.
  • Promoted company's brand and cultivated new relationships by delivering expert presentations.
  • Established and oversaw collaborative relationships with independent sales representatives and market-specific dealers.
  • Built professional relationships with local influencers to successfully boost reputation within [Location] community.
  • Created annual performance-based sales plans organized by sub-markets to drive consistent financial and sales growth company-wide.
  • Increased customer engagement to drive interest and boost sales opportunities.
  • Enhanced company profile by attending industry trade shows and conferences to answer questions, promote products and offer informative talks.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Analyzed prior delivery processes and uncovered more efficient method.
  • Also responsible for resolving customer complaints at all levels from internet to service.

Mortgage Banker

SurePoint Lending / Ameriquest Mortgage
11.2003 - 09.2006
  • Responsible for building clients confidence through professionalism and knowledge of our great products offered
  • Compile all documentation as required by law to move forward then establish estimated closing date
  • Explain to customers the different types of loans and credit option that are available, underwrite and approve loans within specified limits, and refer loan applicants outside those limits to upper management for approval
  • Assisted with plan and direct placement, training, and performance evaluations to develop a quick responding and effective internet sales team.
  • Evaluated client financial positions and identified most appropriate banking products.
  • Located and pre-qualified customers for mortgages.
  • Worked with underwriters to fix application problems and resolve issues.
  • Explained different types of loans pertaining to client situations.
  • Fielded customer complaints and provided solutions.
  • Reviewed loan files and updated to match current standards.
  • Developed and implemented marketing campaigns to generate new business opportunities.
  • Participated in industry events and conferences to build relationships and gain market intelligence.
  • Negotiated loan terms and conditions with clients to maximize profitability.
  • Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
  • Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
  • Checked loan documents for accuracy prior to closing.
  • Assisted clients in selecting correct loan product and terms to meet needs and financial goals.

Education

Western Kentucky University
Bowling Green, KY

High School Diploma -

Waggener High School
Louisville, KY
06.1991

Skills

  • Twenty five Years experience working in Customer Service, Sales, Office Administration and Management
  • Sales management
  • Excellent oral/written communications skills with the ability to type and answer customer inquiries and complaints troubleshoot account and resolve customer related issues
  • Work well under pressure, able to meet demanding deadlines and handle multiple tasks
  • Proven interpersonal relations, communications and people skills with the ability to interface with staff, departmental managers, and top management
  • Computer literate: Microsoft Word, Excel, Power Point, and Outlook

Timeline

Sales and Design Consultant

A Renewal by Anderson
02.2023 - Current

Internet Sales

Mercedes Benz of Marietta
07.2021 - 01.2022

Field Underwriter

Choice Holding Unlimited Investment
04.2017 - Current

Sales Leader - Internet and Floor Manager

Automove Retail Atlanta Area Hyundai / Genesis Dealers
09.2006 - 02.2021

Mortgage Banker

SurePoint Lending / Ameriquest Mortgage
11.2003 - 09.2006

Western Kentucky University

High School Diploma -

Waggener High School
Marcus Ridley