Marcus Robinson

• Follow up with previous customer's to retain customer relations and repeat business.
• Wait on incoming lot traffic to assist then in finding the right vehicle for them.
• Talk to service customers to generate new business.
• Respond to internet leads to answer the customers questions, set the appointment and make the sale.
• Take incoming calls to answer the customers questions, set the appointment and make the sale.
• Whether it's a lot up, phone up, internet up or a service up, the goal is to uncover an unidentified problem and make a sale.
• Retain an excellent customer satisfaction score to gain repeat business and referral's.

• Handled customer relations issues, enabling quick resolution, and customer satisfaction.
• Talk with customer's when needed to close deals and get the sale. Insist on 100% TO before a customer leaves.
• Worked Deals at the Sales Desk.
• Trade appraisals.
• Participate in team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
• Coach and counsel sales personnel, assisting with individual selling efforts and helping sales representatives reach goals.
• Make sure the sales team was keeping up with their sales and product training.
• Managed new car inventory and reported sold units.
• Ensured that all after sale procedures were completed and the customer received a proper delivery.
• Worked with Dealertrak DMS and F&I, CUDL, Reynolds Ignite, Vinsolutions and Provision Vauto
• Maintain good relationships with the banks buyers and representatives.
• Try to close every deal that makes sense to increase more sales and gross.
• Worked out dealer trades. Built and retained good trading relationships with other dealers.

• Submit loan applications and monitored from start to finish.
• Find the best approval to maximize profit.
• Conducted customer interviews to assess the customers needs and identify products they want, need and benefit from.
• Create a menu of options that can work with the customer and bank.
• Negotiate the term, rate, products and payment to maximize the deal.
• Sign customers out with contacts and necessary documents.
• Experience with Docupad and E-signing.
• Ensure all required documents are received by the banks and deals get funded and closed.
• Developed and maintained relationships with the lenders.

• Worked with the Sales Team to maintain the process's and daily activity.
• Oversaw the BDC and Internet activity.
• Coached Sales Consultant's and trained on handling various aspects of sales, how to handle issues, and difficult customers.
• Monitored performance, find solutions to problems, and helped the Sales Consultants to increase and reach their goals.
• Listen in on what the Sales Consultant and customer's were saying to ensure we were going in the right direction.
• Talk to the customers when the Sales Consultant is having a hard time closing the deal or before we give up to much profit without trying to save us much as we can and then close the deal.

• Follow up with previous customer's to retain customer relations and repeat business.
• Wait on incoming lot traffic to assist then in finding the right vehicle for them.
• Talk to service customers to generate new business.
• Respond to internet leads to answer the customers questions, set the appointment and make the sale.
• Take incoming calls to answer the customers questions, set the appointment and make the sale.
• Whether it is a lot up, phone up, internet up or a service up, the goal is to uncover and unidentified problem and make a sale.
• Retain an excellent customer satisfaction score to gain repeat business and referral's.

• Follow up with previous customer's to retain customer relations and repeat business.
• Wait on incoming lot traffic to assist then in finding the right vehicle for them.
• Talk to service customers to generate new business.
• Respond to internet leads to answer the customers questions, set the appointment and make the sale.
• Take incoming calls to answer the customers questions, set the appointment and make the sale.
• Whether it is a lot up, phone up, internet up or a service up, the goal is to uncover and unidentified problem and make a sale.
• Provide an excellent customer service to gain repeat business and referral's.

I started in the automotive industry at Town and Country Ford. My first roll was as a Sales Representative for 3 years and then as a Team Manager. We had four teams with 10-12 Sales Representatives on each team. I did that for one year and then they did away with teams and put myself and another Team Manager in the roll of Floor Managers. I did that for a year and a half and then took on the roll of the Internet and BDC Manager.

• Provided spiritual and administrative leadership to church and managed daily operations.
• Provided spiritual care through visitation, counseling, and prayer.
• Helped to create welcoming environment for visitors and encouraged congregation to offer support.
• Planned and conducted worship services, wrote sermons, and worked with key church leaders to carry out church mission.
• Over saw and served as Administrator for the Daycare and Christian School.

• Managed day-to-day business operations.
• Establish and maintained business relationships
• Estimated and submitted Job Proposal's
• Contracted Jobs
• Managed jobs
• Managed up 38 employees
• Managed inventory and materials
• Managed Accounts Payable, Receivable and Payroll.