Marcus Robinson
Miami, Florida,United States
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
14
14
years of professional experience
Work History
Survey Research Interviewer
Headway Workforce Solutions
08.2023 - 01.2024
- Conducted thorough interviews for accurate data collection, resulting in high-quality research outcomes.
- Maintained detailed records of survey responses, ensuring data integrity and easy access for analysis.
- Adhered to strict confidentiality protocols to protect respondent privacy and maintain compliance with industry standards.
- Followed scripted questionnaires verbatim to collect research data.
Customer Service Representative
QVC
04.2010 - 11.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Associate of Science - Computer And Information Sciences
Associate of Science
Skills
- Appointment Scheduling
- Product Knowledge
- Data Entry
- Account updating
- Scheduling
- Complaint resolution
- Paperwork Processing
- Call center experience
Timeline
Survey Research Interviewer
Headway Workforce Solutions
08.2023 - 01.2024
Customer Service Representative
QVC
04.2010 - 11.2023
Associate of Science - Computer And Information Sciences
Associate of Science
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