Marcus Rodriguez
Orlando,FL
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
10
10
years of professional experience
Work History
Customer Service Representative Associate
Cigna
11.2020 - Current
- Proactively communicated with other departments and management to ensure maximum satisfaction for the patient.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions in a timely manner.
- Increased efficiency and team productivity by promoting operational best practices.
Customer Service Lead Supervisor
Prime Therapeutics LLC
11.2013 - 11.2020
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Coordinated meetings and projects between staff and agents.
- Coached and managed a group of 20 employees.
- Assisted with onboarding new hires by sharing expertise in company policies, procedures, systems usage.
- Organized regular team meetings to share best practices, driving continuous improvement within the department.
Education
Certification/Lisence - Real Estate
Cameron Academy of Real Estate
04.2012
High School Diploma -
Gateway High School
Kissimmee, FL05.2004
Skills
- Data Entry
- Microsoft Excel
- Detailed Oriented
- Healthcare experience
- Critical Thinking
- Team Leader
Timeline
Customer Service Representative Associate
Cigna
11.2020 - Current
Customer Service Lead Supervisor
Prime Therapeutics LLC
11.2013 - 11.2020
Certification/Lisence - Real Estate
Cameron Academy of Real Estate
High School Diploma -
Gateway High School