Summary
Overview
Work History
Education
Skills
Timeline
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Marcus Rojas

Jamestown,NY

Summary

Knowledgeable Head Coach with experience developing and leading high-quality programs dedicated to player achievement on and off court. Focused on improving skills, instilling discipline and building winning teams. Strong leadership, planning and problem-solving abilities developed throughout career. High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.

Overview

7
7
years of professional experience

Work History

Head Basketball Coach

Dribble Kings
01.2022 - Current
  • Promoted lifelong skills such as discipline and good sportsmanship.
  • Upheld safety standards at practices, games and events.
  • Developed strong framework and policies for effective basketball program.
  • Increased player strength, agility, and game skills through successful practices.
  • Acted as positive role model for team participants and in community.
  • Managed 13 strong minded individuals. created one team and worked together to perform multiple task, as well as accomplish goals that had been set

Store Manager

Claire's
03.2019 - 04.2023
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted with hiring, training and mentoring new staff members.
  • Created one hard working atmosphere with 15 staff, all given ample opportunity to advance as well as climb working ranks

Call Center Agent

The Connection
06.2016 - 08.2017
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Responded to customer calls and emails to answer questions about products and services.
  • Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.

Education

High School Diploma -

Jamestown High School
Jamestown, NY
06.2018

Skills

  • Program Leadership
  • Character Building
  • Talent Scouting
  • Team Bonding
  • Team Development
  • Staff Development
  • Coaching Leadership
  • Facility Oversight

Timeline

Head Basketball Coach

Dribble Kings
01.2022 - Current

Store Manager

Claire's
03.2019 - 04.2023

Call Center Agent

The Connection
06.2016 - 08.2017

High School Diploma -

Jamestown High School

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Marcus Rojas